Frequently Asked Questions

To change your password, follow these steps:

1. Open your contact settings.
   • On desktop or mobile browser, go to Settings, then the "Personal details" tab.
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2. Click the pencil icon to edit your password.
3. We'll send an authentication code to the email linked to your account.
4. Get the code from the email and enter it in the form. If you can't find the email, check your spam and junk folders.
5. You'll then be taken to the page where you can update your password.

Password requirements

• 8-20 characters
• A mix of numbers, letters (upper- or lowercase), and/or special characters
• Different from your email address