Can I cancel or change my order?

No. All Seatpin sales are final. Once your purchase is complete, you can't change, cancel, or return the order. This includes cases where you can no longer attend, bought tickets for the wrong event, bought too many tickets, found cheaper tickets elsewhere, or want to swap them for a different day or event. Resell your tickets on Seatpin fee-free If you no longer want the tickets you bought, you can resell them on Seatpin with no fees, even if you haven't received the tickets yet. Log in to your account. Find your order. Under the order details, select "Resale tickets." Set your price per ticket. Add a default payment method to your account using bank details page. Review and list. Verify your listing details and select "Listings." Frequently asked questions Can I exchange my tickets for a different day/event? No. If you need different tickets, we suggest reselling the tickets you have and buying the correct ones. Do I have another option besides reselling my tickets? If you don't want to resell your tickets, you may be able to give them to a friend or family member. Why are Seatpin tickets non-refundable? Seatpin is a marketplace for fans to buy and resell tickets. When you place an order, you're buying from a seller, and both sides are expected to complete the transaction.

What happens if an event is postponed, rescheduled, or canceled?

We'll email you if the event organizer announces a major event change that affects your ticket purchase or sale. Postponed or rescheduled events Buyers: Your tickets stay valid for the new date. If you can't attend, you can resell your tickets. Seatpin doesn't provide refunds for rescheduled events. Sellers: You need to deliver the tickets to the buyer before the updated ticket delivery deadline. Your payment will be processed 5-8 business days after the rescheduled event date. Canceled events Buyers: We'll issue the refund to your original payment method within 10 business days. If you bought physical tickets, please keep the tickets for 30 days. Sellers: When an event is canceled, Seatpin does not pay you for the sale. If you haven't delivered the tickets already, you don't need to deliver them to the buyer. Your original ticket provider is responsible for refunding costs. How to check your event status Log in to your Seatpin account. Registered users: Go to Orders or Sales. Guest buyers: Log in with your email address, phone number, and order id code. Your event status appears under your order or sale.

What can I do if my Seatpin gift tickets won't arrive in time?

If your Seatpin tickets won't arrive before you need them for a gift, you can download our gift announcement. Print it and fill in the details. Some venues, artists, and teams don't release tickets until a few days before the event.

Why my ticket details or price don’t match my order?

Because tickets on Seatpin are sold by individual resellers, some details printed on the ticket, like the name or price, may be different from your order details. If someone else's name is on your ticket: For some events, Seatpin tickets keep the original buyer's name. That's still fine for entry. If the event requires a Tessera del Tifoso or Passo Taraftar Card, the name on the card must match the attendee. If your tickets show different seat numbers or a different section: General Admission tickets with seat numbers: Some venues add seat numbers to GA tickets for inventory purposes. Your ticket will not have an assigned seat. Seats in a different row or section: If the seats you received are better than the ones you bought, you were likely upgraded. If you believe the seats are a downgrade, contact our customer support team. If your tickets include a seat disclosure: A disclosure is a condition or limitation on a ticket that could affect the ticket holder's experience. Only details printed on the ticket count as disclosures, and sellers must include them in their listings. If your tickets include a disclosure that does not appear in your order confirmation email or your order details, contact our customer service team. If your tickets are for a different event date: Check the event website to see if the show has been postponed, rescheduled, or canceled. Review your order details to make sure you bought the correct date. If you purchased the wrong tickets, you can resell them on Seatpin. If the event date is still incorrect, contact our customer service team. If the price printed on the ticket is different from what you paid: The printed amount is the face value. On Seatpin, sellers set their own prices, so tickets may be listed for more or less than the original amount.

When will my tickets arrive?

You can check your estimated ticket arrival date in two places: Your order confirmation email My Tickets page We don't control when event organizers release tickets, so we can't speed up delivery. Your tickets are covered by our PinSafe Guarantee. If the estimated ticket arrival date hasn't passed, you don't need to contact us. Frequently asked questions: I received an email saying my mobile transfer tickets are ready. How do I accept them? see instructions that are sent to your email or check your profile page on the tickets section. you will find the instruction for accepting them My event is today and I still don't have my tickets. What should I do? Sellers are required to provide your tickets before the event begins. Seatpin operations team monitors carefully every transaction. Can I cancel my order and get a refund? You can't change or cancel any order after the sale is complete. If your plans change, you can easily resell your tickets on Seatpin or gift them to a friend.

How do I accept mobile transfer tickets?

Your seller will send the tickets through an external account, such as Ticketmaster, or DICE, using your email address or phone number.

Can I return extra tickets I bought?

No. Seatpin is a marketplace for fans to buy and sell tickets, so we can't take returns. If you bought more tickets than you need, we recommend reselling them on Seatpin so another fan can attend.

Can I print my mobile tickets?

Some tickets are only available on a phone. If your tickets are marked 'Mobile ticket' or 'Mobile transfer,' they can't be printed. You'll need to scan them from your phone to enter the event. We'll email you instructions for getting your mobile tickets. If you need help, please contact us and we'll explain the process.

How can I tell if my ticket is mobile?

Seatpin labels these listings as "Mobile ticket" or "Mobile transfer". After you buy, your order confirmation email will include that detail, and you can check your order details anytime in My Tickets.

Can Seatpin waive service fees?

No, we can't waive service fees.

Can I change the date or ticket type after buying sports or show tickets?

No. Once you've placed your order, the original event purchase can't be changed or modified.

Will I get a refund if an event is canceled?

If an event is canceled, you'll receive a full refund for the amount you paid for the tickets. If your event has been canceled, please contact us and we'll help. Refunds are not always issued immediately after a cancellation because they are processed by international suppliers. You'll receive your refund once Seatpin has received the corresponding amount from the organizer of the canceled event. If the cancellation is due to force majeure and is not directly attributable to Seatpin, Seatpin reserves the right not to refund the management fees and extra costs shown at the time of purchase.

What if my event or match is moved to a new date?

If your event or match is postponed or rescheduled, your tickets will still be valid for the new date. In these cases, ticket cancellation isn't possible because the event organizers still consider the event to be taking place.