Question 1

Can I cancel or change my order?

Accepted Answer

No. All Seatpin sales are final. Once your purchase is complete, you can't change, cancel, or return the order. This includes cases where you can no longer attend, bought tickets for the wrong event, bought too many tickets, found cheaper tickets elsewhere, or want to swap them for a different day or event.
Resell your tickets on Seatpin fee-free
If you no longer want the tickets you bought, you can resell them on Seatpin with no fees, even if you haven't received the tickets yet.

Log in to your account.
Find your order.
Under the order details, select "Resale tickets."
Set your price per ticket.
Add a default payment method to your account using bank details page.
Review and list.
Verify your listing details and select "Listings."

Frequently asked questions
Can I exchange my tickets for a different day/event?
No. If you need different tickets, we suggest reselling the tickets you have and buying the correct ones.
Do I have another option besides reselling my tickets?
If you don't want to resell your tickets, you may be able to give them to a friend or family member.
Why are Seatpin tickets non-refundable?
Seatpin is a marketplace for fans to buy and resell tickets. When you place an order, you're buying from a seller, and both sides are expected to complete the transaction.

Question 2

What happens if an event is postponed, rescheduled, or canceled?

Accepted Answer

We'll email you if the event organizer announces a major event change that affects your ticket purchase or sale.
Postponed or rescheduled events
Buyers: Your tickets stay valid for the new date. If you can't attend, you can resell your tickets. Seatpin doesn't provide refunds for rescheduled events.
Sellers: You need to deliver the tickets to the buyer before the updated ticket delivery deadline. Your payment will be processed 5-8 business days after the rescheduled event date.
Canceled events
Buyers: We'll issue the refund to your original payment method within 10 business days. If you bought physical tickets, please keep the tickets for 30 days.
Sellers: When an event is canceled, Seatpin does not pay you for the sale. If you haven't delivered the tickets already, you don't need to deliver them to the buyer. Your original ticket provider is responsible for refunding costs.
How to check your event status
Log in to your Seatpin account.
Registered users: Go to Orders or Sales.
Guest buyers: Log in with your email address, phone number, and order id code.
Your event status appears under your order or sale.

Question 3

What can I do if my Seatpin gift tickets won't arrive in time?

Accepted Answer

If your Seatpin tickets won't arrive before you need them for a gift, you can download our gift announcement. Print it and fill in the details. Some venues, artists, and teams don't release tickets until a few days before the event.

Question 4

Why my ticket details or price don’t match my order?

Accepted Answer

Because tickets on Seatpin are sold by individual resellers, some details printed on the ticket, like the name or price, may be different from your order details.
If someone else's name is on your ticket: For some events, Seatpin tickets keep the original buyer's name. That's still fine for entry. If the event requires a Tessera del Tifoso or Passo Taraftar Card, the name on the card must match the attendee.
If your tickets show different seat numbers or a different section: General Admission tickets with seat numbers: Some venues add seat numbers to GA tickets for inventory purposes. Your ticket will not have an assigned seat. Seats in a different row or section: If the seats you received are better than the ones you bought, you were likely upgraded. If you believe the seats are a downgrade, contact our customer support team.
If your tickets include a seat disclosure: A disclosure is a condition or limitation on a ticket that could affect the ticket holder's experience. Only details printed on the ticket count as disclosures, and sellers must include them in their listings. If your tickets include a disclosure that does not appear in your order confirmation email or your order details, contact our customer service team.
If your tickets are for a different event date: Check the event website to see if the show has been postponed, rescheduled, or canceled. Review your order details to make sure you bought the correct date. If you purchased the wrong tickets, you can resell them on Seatpin. If the event date is still incorrect, contact our customer service team.
If the price printed on the ticket is different from what you paid: The printed amount is the face value. On Seatpin, sellers set their own prices, so tickets may be listed for more or less than the original amount.

Question 5

When will my tickets arrive?

Accepted Answer

You can check your estimated ticket arrival date in two places:

Your order confirmation email
My Tickets page

We don't control when event organizers release tickets, so we can't speed up delivery. Your tickets are covered by our PinSafe Guarantee.
If the estimated ticket arrival date hasn't passed, you don't need to contact us.
Frequently asked questions:
I received an email saying my mobile transfer tickets are ready. How do I accept them?
see instructions that are sent to your email or check your profile page on the tickets section. you will find the instruction for accepting them
My event is today and I still don't have my tickets. What should I do?
Sellers are required to provide your tickets before the event begins. Seatpin operations team monitors carefully every transaction.
Can I cancel my order and get a refund?
You can't change or cancel any order after the sale is complete. If your plans change, you can easily resell your tickets on Seatpin or gift them to a friend.

Question 6

How do I accept mobile transfer tickets?

Accepted Answer

Your seller will send the tickets through an external account, such as Ticketmaster, or DICE, using your email address or phone number.

Question 7

Can I resell tickets on Seatpin if I bought them as a guest?

Accepted Answer

Yes. First, log in to your account and go to your Tickets. In the order details, select "Sell your ticket." Enter your price per ticket and choose how you want to get paid. Then select "List Tickets."
If you don't see this button, you already have a registered account under the same email address you used for the guest order. If the tickets were delivered to your guest account, save them to your computer before you list them. Then log in to that registered Seatpin account. Select "Sell." Tell us what you're selling and choose the event date. Follow the steps and let us know:What kinds of tickets you're selling, and how and when you'll deliver them.The seat details and how many tickets you're selling.Your price per ticket and how you'd like to be paid if they sell.
To help keep users safe, we require a valid credit card for the listing. Enter your card details, choose a preferred payment method, and select "Create listing."

Question 8

Can I return extra tickets I bought?

Accepted Answer

No. Seatpin is a marketplace for fans to buy and sell tickets, so we can't take returns. If you bought more tickets than you need, we recommend reselling them on Seatpin so another fan can attend.

Question 9

Can I print my mobile tickets?

Accepted Answer

Some tickets are only available on a phone. If your tickets are marked 'Mobile ticket' or 'Mobile transfer,' they can't be printed. You'll need to scan them from your phone to enter the event. We'll email you instructions for getting your mobile tickets. If you need help, please contact us and we'll explain the process.

Question 10

Why did my order information change?

Accepted Answer

If your Seatpin order details have changed, it usually means there has been a ticket update or a delay. Sellers do not always receive their tickets on the date they expected, or in the delivery format they planned to use. Teams, venues, and ticket companies sometimes release tickets later than the original date because of security updates, artist requirements, or technology changes. Your purchase on Seatpin is still covered by the PinSafe Guarantee.

Question 11

How can I tell if my order went through?

Accepted Answer

You can check in three places:

Check your email for messages from us. If your order went through, or if it was unsuccessful, you'll get an email with the details.
  Check your bank statement for a charge from Seatpin.
  Sign in to your Seatpin account and go to Tickets to view your orders.

If you can't find your order, one of these may be the reason:

Your payment was unsuccessful. You'll get an email if the payment didn't go through. This usually happens because there weren't enough funds, or your bank or credit rejected the purchase.
  You're signed in to the wrong Seatpin account, or you're checking the wrong email account.
  You misspelled your email address at checkout. If you still can't find your order but you do see a charge on your bank statement, please contact customer support.

Question 12

How do I transfer AXS tickets to a friend?

Accepted Answer

If you bought AXS tickets on Seatpin, send them through your AXS account.

In your AXS account, select the ticket icon or "My Tickets."
Choose the tickets you want to send and select "Transfer."
Enter the recipient's first and last name, email address, and a message.
Select "Continue," then "Confirm Transfer" to send the tickets.

After the transfer is complete, the recipient will get an email with steps to create or log in to their AXS account and view the tickets.

Question 13

How can I tell if my ticket is mobile?

Accepted Answer

Seatpin labels these listings as "Mobile ticket" or "Mobile transfer".
After you buy, your order confirmation email will include that detail, and you can check your order details anytime in My Tickets.

Question 14

What should I do if my tickets don't work at the event?

Accepted Answer

If your tickets don't work at the event, contact us right away.

Question 15

How do I find my previous Seatpin orders?

Accepted Answer

If you have a registered account, you can view orders from the last 12 months in Tickets. In the Seatpin app, open the second drop-down menu to find them.

Question 16

I don't recognize a charge from Seatpin

Accepted Answer

If you see a credit card charge you don't recognize, first confirm that it came from us. Seatpin charges appear as "Seatpin LLC".
If you have more than one Seatpin account, go to Tickets in each account and check whether you bought tickets there.
If you still can't find an order, or you did not buy tickets from Seatpin, please contact us.

Question 17

How do replacement tickets work?

Accepted Answer

Every order on Seatpin is covered by our PinSafe Guarantee. If there's a problem with your original tickets, including parking passes, we'll try to provide replacement tickets at no extra cost. If you don't want the replacement tickets we offer, or if no replacements are available, you'll get a full refund. We'll reimburse you within 5 business days.
How replacement tickets are chosen
We choose replacement tickets based on your original purchase price, seat location, and real-time availability. The new seats might be an upgrade, close to your original seats, or in a similar area in a different section of the venue. If your original order had seats together, we'll only offer replacement seats together.
If you don't want the tickets offered, you can keep checking replacement options until 1 hour before the event. If you haven't made a selection by then, we'll automatically refund your order. Replacement tickets are active listings on Seatpin, so we can't hold them while you decide.

Question 18

I don't want the tickets I bought. Should I dispute the charge with my credit card company?

Accepted Answer

We're sorry you no longer want the tickets you purchased.
If you're thinking about filing a dispute with your credit card company, please contact us first so we can try to help.

Question 19

I just bought tickets. What happens next?

Accepted Answer

Thanks for buying on Seatpin. We’ll help you through event day, and if anything changes with your event, we’ll email you.
To get the most out of Seatpin:
Check Seatpin Support for answers to common questions.
Visit your Profile and update your personal information.
Download the Seatpin app so your events are easy to access.
Seatpin is a marketplace where fans buy and sell tickets with each other. Because of that, we can’t cancel orders after you buy. If you change your mind, you can resell your tickets. You can also review our policies if your event is postponed, rescheduled, canceled, or not rescheduled.

Question 20

Why is my Instant download order still processing?

Accepted Answer

In rare cases, an Instant download order can take up to 1 hour to process.
We'll email you when your tickets are ready. You can also find them under Tickets in your Seatpin account.

Frequently Asked Questions

Orders and refunds

Frequently Asked Questions

Orders and refunds

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