Frequently Asked Questions

Thanks for buying on Seatpin. We’ll help you through event day, and if anything changes with your event, we’ll email you.

To get the most out of Seatpin:

Check Seatpin Support for answers to common questions.

Visit your Profile and update your personal information.

Download the Seatpin app so your events are easy to access.

Seatpin is a marketplace where fans buy and sell tickets with each other. Because of that, we can’t cancel orders after you buy. If you change your mind, you can resell your tickets. You can also review our policies if your event is postponed, rescheduled, canceled, or not rescheduled.