How do I send or retransfer mobile transfer or AXS tickets?

For mobile transfer and AXS sales, send the tickets through the ticket website or app where you bought them, such as Ticketmaster or AXS. We'll process your payment within 8 business days after the event. Mobile transfer and AXS ticket delivery instructions Step 1: Find the buyer's ticket transfer details. Go to Sales. Under the sale, select "Click to view Buyer Info." Select "Copy email." Step 2: Transfer the tickets. Log in to the original ticket vendor account where you bought the tickets, such as Ticketmaster or AXS. Open your order. You'll usually find it under "My Events" or "My Tickets." Select "Transfer" and choose the seats that match your Seatpin sale. Enter the buyer's information from your Seatpin sale details and complete the transfer. Take a screenshot of the completed transfer details. This is your proof of transfer. Step 3: Confirm and upload proof of transfer. We recommend uploading proof of transfer in advance. If there's an issue with the tickets, proof of transfer may be required for payment. 3.1 Return to your Seatpin Sales. 3.2 Under the sale, select See actions, then "Confirm transfer." 3.3 Select the "Event Organizer Name," choose the ticket service you used to transfer the tickets, agree to the acknowledgements, and submit. 3.4 Select See actions, then "Upload Proof of Transfer" to upload your screenshot. You're done. We'll process your payment within 8 business days after the event. Retransfer requests If the buyer can't access the tickets, or they misspelled their email address, you may get an email asking you to recall and retransfer the tickets. Log in to the original ticket vendor account where you bought the tickets, such as Ticketmaster or AXS. Open your order. You'll usually find it under "My Events" or "My Tickets." Cancel, revoke, or recall the transfer. Retransfer the tickets using the new email address in the email we sent you. Take a screenshot that shows the transfer was started and includes the transfer details. This is your proof of transfer. Return to your Seatpin sale details to confirm the transfer and upload your proof. Common ticket delivery and retransfer questions The event is soon, and the buyer hasn't accepted the ticket transfer. Many buyers access their tickets at the last minute, so don't cancel the transfer. If the buyer entered the wrong email address or the transfer expires, you'll receive a retransfer request to resend the tickets. You need to upload proof of transfer but aren't sure what that looks like. Your proof should show that the tickets were transferred to the buyer's email address from your sale details. Accepted proof of transfer includes: A screenshot of the email confirmation you received from the external account. A screenshot of your external account showing the tickets were transferred. You don't see a transfer option in the external account. Some event organizers only allow ticket transfers closer to the event date. Contact the ticket vendor you bought the tickets from for details. You received a retransfer request, but you don't see a retransfer option on the original ticket vendor's site. Some vendors don't allow ticket transfers on a computer. Try the mobile website or app. You may also need to contact the ticket vendor for troubleshooting. If you need more support from Seatpin, please upload the proof of transfer using Step 3.4 above before you reach out. Our team can help faster when we have that documentation.

When do I need to deliver tickets after they sell?

After your tickets sell, Seatpin will email you with delivery instructions and the deadline for completing the sale. If you don't see the email, check your spam or junk folder, then search your inbox for messages from Seatpin, your order number, or the event name. A few delivery tips: Send the tickets as soon as you can to avoid problems as the event gets closer. If you send mobile transfer tickets, you also need to confirm the transfer in your Seatpin account. For more delivery help, follow the instructions for your sale's ticket type in Deliver tickets to buyers.

How do I cancel a sale?

Sales on Seatpin are final. If you cancel a sale, you'll be charged so we can offer the buyer replacement tickets or a refund. If you've sold tickets and can't deliver them, tell us right away: Go to your Sales. Select View details, then "Make changes". Choose "I don't have the tickets". Select a cancellation reason and agree to the terms. What happens next? We'll offer the buyer replacement tickets or a full refund. We'll email you to confirm the sale is canceled, and again when we apply any charges. What will I be charged if I cancel? It depends on the sale, because the charges cover the buyer's replacement tickets or refund. Seller Policies says you can expect to be charged whichever is greater: 100% of the price of the tickets sold. The full amount incurred by Seatpin to remedy the dropped sale. This may include additional costs to provide replacement tickets or management fees. How do you choose replacement tickets? We base that on factors including the original order's price, location, and real-time availability. Can I offer the buyer replacement tickets myself? Yes. If you have other tickets, you can offer them to the buyer: Go to your Sales. Select View details, then "Make changes". Choose "Offer replacement tickets", enter the seat details, and save. We'll offer those tickets to the buyer if they're comparable to the original seats. If the buyer declines, the sale will be cancelled, and charges may apply. I sent the wrong tickets to the buyer. What should I do? If you have the correct tickets, you can revoke the transfer, or we can help you delete the uploaded file. Mobile transfer tickets: You can cancel transfer or recall Mobile transfer tickets. E-Tickets: Contact our customer care team to delete the PDFs. You can upload the correct files after.

My event was canceled. Can I get back the tickets I sold?

If the event was canceled, check with the primary ticket company first. You might be able to get your refund without returning the tickets to the box office. If you do need the tickets for your refund, contact Seatpin within 2 weeks of the cancellation. We'll ask the buyer to send the tickets to us, then we'll return them to you.