Frequently Asked Questions
Seller delivery
Why can't I upload a PDF to my Seatpin listing or sale?
If your PDF won't upload, check these common issues:
- Upload the original PDF only. We can't accept PDFs created from scans, photos, or copies of paper tickets.
- Check whether your listing is in the "Expired" tab. You can't upload tickets to an expired listing. You can delete the listing and re-post the tickets for sale so you can upload the files. See How to delete a listing for help.
- Check whether the file is locked. It may show a padlock icon in the corner or say 'SECURED' at the top.
To unlock the file:
- Drag and drop the file from your computer to a new Google Chrome window.
- Right-click and print the PDF file in Chrome.
- Under "Printer Destination," choose "Save as PDF".
- Save the file to your desktop with a new name.
- Upload this new file.
