Question 1

How do I access AXS tickets and fix common issues?

Accepted Answer

This article covers how to open AXS tickets you bought on Seatpin. If you sold AXS tickets, check the delivery steps in Send mobile transfer or AXS transfer tickets.
Access your tickets
Seatpin will email you when your tickets are ready. You'll then get a second email from AXS with a link to create an account or log in and view your tickets.
Send tickets to friends
After you start a transfer, your recipient will get an email asking them to log in or create an AXS account to view the tickets.

In your AXS account, select the ticket icon or "My Tickets."
Choose the tickets you want to send and select "Transfer."
Enter the recipient's name and email address.
Select "Continue," then "Confirm Transfer" to send the tickets.

AXS troubleshooting
You didn't receive the AXS email saying your tickets are ready.
Usually, the email is in your spam or junk folder, or the tickets were sent to an AXS account linked to a different email address. Check your Seatpin order details to see where the tickets were sent:

Find your order and select "Get tickets."
Review the details to confirm which email address was used.
Download the AXS app and sign in, or create an account, with that email address.
In the AXS app, tap the ticket icon in the bottom menu to view your tickets.

You're signed in to the AXS app, but your tickets aren't there.
This can happen if the tickets were sent to an AXS account tied to another email address, or if the email address was entered with a typo.

Find your order and select "Get tickets."
Review the details to confirm where the tickets were sent.
If the email address is misspelled, select "Try requesting retransfer from seller" and enter your email address.
Agree to the acknowledgements and submit the request.

We'll ask your seller to retransfer the tickets to that email address. If you don't see this option, please contact us for help.

Question 2

My event is today and I still don't have my tickets

Accepted Answer

This can happen. Some teams, venues, or artists delay ticket delivery to the original buyer, and in some cases tickets are not issued until 24 hours before the event. Your order confirmation email includes the expected delivery date for your tickets. If that date has passed and you still haven't received them, please contact our customer care team for more help. If you are unable to receive your tickets, you are protected by the PinSafe Guarantee.

Question 3

How will I get my UEFA tickets?

Accepted Answer

Every UEFA ticket you buy on Seatpin is delivered by Mobile transfer. For step-by-step help accepting the transfer and viewing your ticket, download the UEFA Ticketing app and login with your email address that you provided for ticket delivery.

Question 4

How do I access and download my E-Tickets?

Accepted Answer

E-Tickets are PDF files in your Seatpin account. When your tickets are ready, you can download them to your phone. E-Tickets are different from mobile tickets and mobile transfer tickets. Those ticket types may use rotating (live) barcodes, so they can't be downloaded or saved as screenshots.
To access your E-Tickets:

Open the Seatpin app or mobile site.
Go to Orders.
Under your order, select "Get tickets" to download and save your tickets to your phone.

Can I print my E-Ticket?
Most venues will scan E-Tickets from a phone or a printed copy. If you print your tickets, make sure the barcode or QR code is clear. You can reprint your E-Ticket from Orders if needed. Only the first ticket scanned at the gate will allow entry.
How do I know if I have E-Tickets or another ticket type?
Log in to your Seatpin account to check your order's ticket type.
Registered buyers: Go to Orders.
Guest buyers: Log in with your email address, phone number, and order id code.
Find your order. Your ticket type appears below the "Ticket Format."

Question 5

How do I find my order tracking number?

Accepted Answer

When the seller ships your tickets, we'll email you the tracking number and an estimated arrival date. To check your shipping details, go to My Tickets and select "Get tickets".

Question 6

How do I find the email for my mobile transfer tickets?

Accepted Answer

You'll receive two emails when your tickets are ready. One will come from Seatpin with instructions, and the other will come from the original ticket vendor with the ticket transfer.
Check your order and locate the transfer email

Confirm your tickets are ready. Go to your order details. If your order says "Tickets sent," you need to find the transfer email and accept your tickets. If your order says "Tickets delivery pending," you'll receive them by the estimated ticket arrival date.
Find the transfer email. Seatpin will send you instructions for accessing your tickets after they have been transferred. Then look for the second email from the original ticket vendor, such as Ticketmaster, the team, AXS, etc., to accept the ticket transfer. If you can't find it, search your inbox for keywords related to your order.

Can't find the email? Request a retransfer
You can ask the seller to send the tickets to a different email address. Go to your order details and select "Try requesting retransfer from seller." Enter your email address, agree to the terms, and submit. We'll ask your seller to send the tickets to the updated email.

Question 7

When should I expect to receive my tickets?

Accepted Answer

You can check your estimated ticket arrival date in two places: your order confirmation email, or My Tickets. We don't control when event organizers release tickets, so we can't speed up delivery. Your tickets are covered by our PinSafe Guarantee.
If the estimated ticket arrival date hasn't passed yet, you don't need to contact us.
Can I cancel my order and get a refund?
Once the sale is complete, you can't change or cancel your order. If your plans changed, you can easily resell your tickets on Seatpin or give them to a friend.

Question 8

How do I accept mobile transfer tickets?

Accepted Answer

Mobile transfer tickets are accepted through the external account the seller used, such as Ticketmaster, AXS, or DICE, using your email address or phone number.
Ticketmaster and AXS tickets: You'll receive an email to accept the ticket transfer, and you'll need to log in to that external account to view and access the tickets. DICE tickets: You need to accept the seller's follow request in the DICE app, then the seller will use your phone number to send your tickets.
Top troubleshooting tip: Log out of your Ticketmaster or AXS account before you accept the ticket transfer, so you're directed to the account associated with your tickets.
Find your tickets: Go to your order and select "Get Tickets" to see where your mobile transfer tickets were sent.
Ticketmaster tickets:
Seatpin will email you when your tickets are ready. The email will either include an "Accept Tickets" button or tell you to look for another email.
If the email has an "Accept Tickets" button:

Click it.
Follow the steps to create an account to access your tickets.

If the email says to look for another email:

Check your inbox for an email from Ticketmaster.
In that email, select "Accept Tickets" or follow the instructions provided.
If you don't see the email, search your inbox for details related to your order.
Check your spam or junk folder.

AXS tickets:
Tickets are automatically added to an AXS account under the email address you provided at checkout. Log in to the AXS app using that email address. Select the ticket icon on the bottom menu, then your event.
DICE tickets:
To receive the tickets, you need to have created a DICE account and accepted the seller's follow request. Your tickets will be ready to view within 2 hours of the event's start time. Log in to the DICE app using your phone number. Select the ticket icon, then your event. Select "Activate QR Code".
Ticketmaster troubleshooting:
You receive the error message "Transfer offer cancelled": Your transfer probably expired. Send your seller a retransfer request. Your tickets were claimed, but you can't find them: This can happen when you have multiple Ticketmaster accounts connected to different email addresses. You receive the error message "Oops something went wrong": The transfer may still be processing. Try again after about 15 minutes. You receive the message "Your tickets have already been claimed": You claimed your tickets using a different Ticketmaster account than you're logged in to.
AXS troubleshooting:
You didn't get the email from AXS: The email went to your spam or junk folder, or your tickets were sent to an AXS account connected to an alternate email address. You don't see your tickets in the AXS app: Your tickets were sent to an AXS account connected to an alternate email address, or the email address was misspelled.
DICE troubleshooting:
You don't see your tickets in your DICE account: DICE tickets are visible within the DICE app 2 hours before the event. Once they're activated, you can't transfer your tickets to anyone else.

Question 9

What do the delivery status updates on my order mean?

Accepted Answer

When you buy tickets on Seatpin, you'll see an estimated ticket arrival date in your order confirmation email and in your Seatpin account. To check your order, go to Orders. If there is still a wait, your status will show "Tickets on time." When your order is available, it will show "Tickets ready."
If you have mobile transfer tickets and your status is:
Tickets on time: Your purchase is complete and the seller has been notified that the tickets sold.
Tickets ready: The seller has started the mobile ticket transfer, and you'll get an email from Seatpin plus a second email from the original ticket vendor with a link to accept your tickets.
If you have E-tickets (PDF tickets) and your status is:
Tickets on time: Your tickets will be ready to print by the estimated arrival date.
Tickets ready: Select "Get tickets" to view and print them.
If you have mobile tickets (not mobile transfer tickets) and your status is:
Tickets on time: Your tickets will be ready to scan on your phone by the estimated arrival date.
Tickets ready: You can scan the tickets in the Seatpin app or download them to your mobile wallet.
If you have paper tickets and your status is:
Tickets on time: Your order is secure, but your tickets have not shipped yet.
Tickets ready: Your tickets are in transit. Select "Get tickets," then "Track your tickets" to find your tracking number.
If you have pickup tickets and your status is:
Tickets on time: Your order is secure, but your tickets are not ready for pickup.
Tickets ready: You can collect your tickets at the Last Minute Services (LMS) location on site. Select "View pick-up details."

Question 10

Will my paper ticket order include hard copy tickets?

Accepted Answer

If you buy paper tickets, we only guarantee hard copy tickets when the listing says 'Traditional hard tickets.' Some sellers may send printed PDF ticket copies instead.

Question 11

What phones work with mobile tickets?

Accepted Answer

You can use the Mobile Tickets on Android or Apple smartphones.

Question 12

How do I update my shipping address?

Accepted Answer

You can change your shipping address before you buy, and in some cases after you place your order.
Before buying tickets on Seatpin

On the checkout "Ticket Delivery" page, next to "Your tickets will be shipped to:", select "Change Address."
Select an existing address from the list, or select "Add Shipping Address."
If you choose "Add Shipping Address," enter the new address and select "Continue."

After buying tickets on Seatpin
Guest users: Follow "Log in as a guest with your access code" to view your order details.
Registered users:

Go to Orders.
Select "View details" then "Change delivery address."
Review your default delivery address.
Select "Edit" then "Add Address" to change it.
You can also select "Add your travel plans" and fill in the info.

If your tickets are already in-transit and you need them rerouted, please contact us. We'll check if there's enough time to reroute your package to a different address.
If you're shipping the tickets to a hotel, or to a friend or family member's place, we recommend contacting them first so they can expect the delivery. Hotels may not hold packages long.

Question 13

Can I print my PDF tickets more than once?

Accepted Answer

Yes. You can print your PDF tickets again if you need to, but the venue scanner will only accept one copy.

Question 14

What format will my sports or show tickets be in?

Accepted Answer

Your tickets can arrive in different formats, depending on the provider and the event type, including PDF, Digital platform / Mobile tickets, or QR code. Check your ticket carefully and read your purchase confirmation email to confirm which type you have and whether you need to print it.
Digital platform / Mobile tickets:
These tickets must be shown on a mobile device. You can't print them, and you'll need to present them on your phone at the venue entrance. You'll need internet access to download the tickets. In most cases, you'll also need to create an account or download a mobile app to receive and view them. We'll email you instructions for downloading the tickets to your mobile device, so read that message carefully.
NFC Tickets:
Some tickets do not show a barcode because they use NFC and must be scanned with a compatible device at the entrance. On some platforms, the barcode is only shown on the day of the event.
PDF tickets:
In some cases, we'll send you a PDF file by email. You may need to print it to enter the event, or show it on your phone.

Question 15

When should I expect my sports or show tickets?

Accepted Answer

Ticket delivery depends on the ticket type. You may receive them right after you complete your purchase, or as late as the day of the event. This often happens with tickets for high-demand events and shows.
That timing is controlled only by the provider, so Seatpin can't speed up the process or guarantee a specific release date.
We understand this can be inconvenient, but we guarantee that your tickets will arrive in time for your reservation, without any issues.

Question 16

European football matchday tips

Accepted Answer

Follow these tips to get into the stadium without problems and enjoy the match.
Before you arrive at the stadium:

Have your ticket ready on your phone. Open the digital ticket before you get there, set your screen brightness to maximum, and turn off auto-rotate so the QR code scans properly.
Check the gate or turnstile shown on your ticket. You must use the exact entry point listed. If you go to a different gate, the ticket will be invalid.
Plan to arrive 30 to 40 minutes before kick-off. That gives you time for security checks and to find your seat without rushing.

When you get to the stadium:

Scan your ticket at the turnstile. Make sure the code is clear and undamaged. If you are showing it on your phone, keep the screen fully visible.
The name on the ticket does not matter.
If your seats are in the home section, be discreet if you support the visiting team. Clubs apply strict segregation rules. If you are seen supporting the other side, you could be refused entry or removed from the stadium.

After the match:

Delete the tickets from your Apple Wallet or Google Wallet once the event has ended.

If you have any problems, contact our support team. Do not go to the ticket office or ask stewards. Only our support team has your order details and can help with your order.

Question 17

What if I can't download the ticket platform app?

Accepted Answer

If the app isn't available in your country, you can usually access your tickets in a web browser. Open a browser on your mobile device, tablet, or computer and go to the ticket platform website listed in your confirmation email. Sign in with the same email address you used when you bought your tickets on the Seatpin website. Then go to the section where your tickets are stored, often called "My Tickets", "Events", or something similar. If you can see the tickets in your account there, you can use them directly in the browser.

Question 18

I’m not receiving the SMS code to verify my account

Accepted Answer

If the ticket platform needs SMS verification before you can access your tickets and the code doesn't arrive, try these steps:

Check that your phone number is entered in the correct format, including the country code.
Try a different mobile phone that uses another telecom provider.
Open the platform in incognito mode.
On the verification screen, choose "Resend code".
If you use iOS, go to Settings > Messages and turn off "Filter Unknown Senders".
If you use Android, check your spam or blocked messages folder.
If you're using an eSIM, temporarily turn it off and activate the SIM for your country of origin while connected to WiFi.

If the issue continues, contact us and we'll help.

Question 19

I can't access the ticket management platform or I see an error message

Accepted Answer

If you can't access your account on the ticket management platform, or you keep seeing an error, try these steps:

Change your internet connection. Try mobile data instead of WiFi.
Clear your browsing history and cookies, then close all open tabs.
Try a different browser, such as Chrome, Firefox, or Opera, or open the site in incognito or private mode.
Use a different device, like a phone, computer, or tablet.
Turn off browser extensions or any automatic translator.
Disable any VPN you're using.
Check that you're using the correct email address linked to your account.

If the issue still isn't fixed, contact our technical support team.

Question 20

How do I print my PDF tickets if I'm already away from home?

Accepted Answer

If you've received your tickets as a PDF while you're away from home, you can usually ask your hotel staff to print them for you. If you'd rather print them yourself, look for a print services office near the venue or near where you're staying. Most cities have dozens of options. If you run into any problems, contact us.

Frequently Asked Questions

Receiving tickets

Frequently Asked Questions

Receiving tickets

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