Frequently Asked Questions

You can change your shipping address before you buy, and in some cases after you place your order.

Before buying tickets on Seatpin

1. On the checkout "Ticket Delivery" page, next to "Your tickets will be shipped to:", select "Change Address."
2. Select an existing address from the list, or select "Add Shipping Address."
3. If you choose "Add Shipping Address," enter the new address and select "Continue."

After buying tickets on Seatpin

Guest users: Follow "Log in as a guest with your access code" to view your order details.

Registered users:

1. Go to Orders.
2. Select "View details" then "Change delivery address."
3. Review your default delivery address.
4. Select "Edit" then "Add Address" to change it.
5. You can also select "Add your travel plans" and fill in the info.

If your tickets are already in-transit and you need them rerouted, please contact us. We'll check if there's enough time to reroute your package to a different address.

If you're shipping the tickets to a hotel, or to a friend or family member's place, we recommend contacting them first so they can expect the delivery. Hotels may not hold packages long.