How do I change my password?

To change your password, follow these steps: Open your contact settings. On desktop or mobile browser, go to Settings, then the "Personal details" tab. Click the pencil icon to edit your password. We'll send an authentication code to the email linked to your account. Get the code from the email and enter it in the form. If you can't find the email, check your spam and junk folders. You'll then be taken to the page where you can update your password. Password requirements 8-20 characters A mix of numbers, letters (upper- or lowercase), and/or special characters Different from your email address

How do I add, update, or remove a credit card?

You can add a card during checkout or in your Seatpin account. To change or remove a saved card, go to Settings. Add a credit card at checkout, on the "Select Payment Method" page: Choose how you want to pay, then select "Continue" Add or choose your payment method If you chose credit card: Select the card to use, or select "Add new payment" to add a new one If you chose PayPal or Google Pay: Review the order details, then select "Buy with PayPal" or "Buy with Google Pay" to complete the transaction Add a payment method in your Seatpin account: Go to Settings (on the Seatpin app, tap the first drop-down menu to find it) Under "Payment options for buying tickets," select "Add new payment option" Select the payment type If you chose credit or debit card: Enter the card info. Select a billing address, or select "Add a new address" to add a new one. Then select "Save" If you chose PayPal: Select the "PayPal" button and follow the steps to link your account Update a credit card: Go to Settings (on the Seatpin app, tap the first drop-down menu to find it) Under "Payment options for buying tickets," select the pencil next to the card you want to update You can change the expiration date or billing address. To edit the card number, you'll need to add a new card. Select "Save" Delete a credit card: Go to Settings (on the Seatpin app, tap the first drop-down menu to find it) Under "Payment options for buying tickets," select the trash can next to the card you want to delete In the pop-up, select "Yes, remove it" to confirm

Why can't I log in to Seatpin?

If you can't log in to your Seatpin account, try these steps: If you created your Seatpin account with Apple or Facebook, sign in with those same credentials. Check that your email address is spelled correctly. Make sure you're using the correct email address and password. Clear your browser's cookies and cache. Open a new browser and try logging in again. If the problem continues, please contact us.

How do I create a Seatpin account?

Creating a Seatpin account is free. Go to Seatpin. Select "Sign In". At the bottom of the pop-up, select "New to Seatpin? Create account", or log in through Facebook, Apple, or Google. Enter your first and last name, email address, phone number, and a password. Select "Create account".

How do I change my payment details?

Updating your payment details won't affect any payments that are already processing. Your new details will apply to your current listings and any new listings. Go to Settings. In the Seatpin app, tap the first drop-down menu to find it. The "Payment" tab opens automatically. Under "Payment options for selling tickets", select "Add New Payment Method" and choose how you want to get paid: PayPal: Log in with PayPal to link your account. Payoneer prepaid card: Select "Sign up to Payoneer" or "Link Your Account", then follow the steps. Bank transfer: Enter the currency, then your bank details, then select "Submit." If you don't see your bank in the drop-down menu when entering your bank details, choose "Other" from the middle of the list. The list is in alphabetical order. Select the 3 dots next to the payment method you added, then select "Set as default." You'll see the purple "Default" button.

Why am I not receiving the password reset email?

If the password reset email hasn't arrived, first check your spam or junk folder. If you still don't see it, clear your browser's cache and cookies, then try to reset your password again. If you sign in with Facebook and the email on your Facebook account is different from your Seatpin email, check that inbox too.

How do I sign out of my account?

You can sign out of your Seatpin account Go to "Profile". Select "Sign out".

How can I delete my Seatpin account?

You can delete your account after you've closed out any open activity and 7 days after your latest event. Before you delete your account, make sure you have no: Active listings Active sales Active purchases Pending payouts Then follow these steps: Go to Settings Select the "Contact" tab (on the app, tap the second drop-down menu to see it) Select "Delete My Account" If you want to learn more about our privacy practices or request personal information, visit the "Privacy Notice" at the bottom of any Seatpin page or go directly to our Privacy Policy.

Why am I not receiving my account verification code?

If you requested your verification code by email, check your spam or junk folder. If the email still hasn't arrived, request a new code by text message (SMS). If you still can't get the code, contact us and we'll help.

How do I reactivate a closed Seatpin account?

If you'd like to reactivate a Seatpin account that was previously closed, please contact us.

What should I do if I see an unauthorized charge or think someone accessed my account?

If you notice an order on your card that you didn't place, or you believe your account was accessed without your permission, contact us. We also recommend changing your password right away as a precaution. See Changing your password and password requirements. Password change requests: Seatpin has not had any attacks that resulted in stolen passwords. If there is ever a data breach, we'll contact you directly and ask you to change your password. That does not mean your Seatpin account was breached or hacked.

How do I change, add, or delete an address?

You can update, add, or remove an address in Settings. Select Settings. Select the "Addresses" tab (on the Seatpin app, tap the second drop-down menu to see it). Edit an existing address: Select the pencil. Make your changes and select "Update." Add a new address: Select "Add a new address." Enter the address details and select "Add." Delete an address: Select the trash can, then "Delete." You can't delete your primary contact or any linked to a listing or order. Set a new address as your primary address: Check the "Set as primary contact info?" box when editing or adding the address.

How do I clear cache and cookies in Chrome?

If a page on Seatpin is not working properly, clearing your browser's cache and cookies can often fix it. This will sign you out of any websites you're currently logged in to. To clear cache and cookies in Chrome: Click the 3 vertical dots in the top right of the browser. Select 'More tools', then 'Clear browsing data...' Choose a time range. If you want to clear everything, select 'All time'. Check 'Cookies and other data' and 'Cached images and files'. Select 'Clear data'.

Why is my credit card being declined?

If you can't add a credit card when buying tickets on Seatpin, check these details: Make sure your billing address matches the address your bank has for the card. If you recently moved, it may be different. Check if you need to enter a middle initial.

What if someone used my account without my permission?

If you think someone used your Seatpin account without your permission, change your password as a precaution. See Changing your password and password requirements. Then contact us so we can help further.

Why is my information missing after I sign in?

If your information is missing after you sign in, you may be in a different Seatpin account. If you signed up or signed in with Facebook, you may have created a second Seatpin account. We can't unlink accounts, so try signing in to the other account. You may need to reset your password. For help, see Changing your password and password requirements. If you still can't find your account, look for a Seatpin confirmation email with your order info. You may have bought tickets as a guest. See Log in as a guest with your access code.

Do I need an account to buy or sell on Seatpin?

You can buy tickets as a guest or with a Seatpin account. To sell tickets, you need a Seatpin account.

How do I sign up for a Seatpin account?

Go to the top bar on the Seatpin website and click the sign up link. Then follow the instructions shown on screen.

How do I reset my password?

Click 'Sign In', then select the 'Forgot Password' link. Enter your email address and a password reset email will be sent immediately.

Why haven't I received my password reset email?

First, check your spam or junk folder. If you sign in with Facebook Connect, the reset email is sent to the email address listed in your Facebook account settings. If you still can't find it, contact our customer service team and we'll help you.

Frequently Asked Questions

How do I change my password?
How do I add, update, or remove a credit card?
Why can't I log in to Seatpin?
How do I create a Seatpin account?
How do I change my payment details?
Why am I not receiving the password reset email?
How do I sign out of my account?
How can I delete my Seatpin account?
Why am I not receiving my account verification code?
How do I reactivate a closed Seatpin account?
What should I do if I see an unauthorized charge or think someone accessed my account?
How do I change, add, or delete an address?
How do I clear cache and cookies in Chrome?
Why is my credit card being declined?
What if someone used my account without my permission?
Why is my information missing after I sign in?
Do I need an account to buy or sell on Seatpin?
How do I sign up for a Seatpin account?
How do I reset my password?
Why haven't I received my password reset email?
How do I update the email address on my account?
How can I reset my password?

Frequently Asked Questions

Account and settings

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