Question 1

How do I filter a maximum price per ticket?

Accepted Answer

You can filter Seatpin listings by price per ticket.
On the Seatpin app:

Tap 'Filter.'
Use the slide bar to set your price range per ticket.
Tap 'View tickets.'

On a computer:
Use the slide bar to set your price range per ticket.

Question 2

Will my tickets be together?

Accepted Answer

Yes. Tickets bought in the same Seatpin order are placed together, side by side. For example, if you buy 4 tickets in a single transaction for the same show or match, those 4 seats will be next to each other, regardless of the purchase option.For some European sporting events, seating is only guaranteed in pairs. If you order more than 2 tickets for one of these events, we&rsquo;ll do our best to seat everyone together, but some people may be separated. If this applies to the event you&rsquo;re buying for, you&rsquo;ll be told during the booking process.Some listings may also be marked as single tickets. This will be clearly shown on the listing and on the cart page before you complete your purchase. When a listing is marked as single tickets, the seats are not guaranteed to be next to each other. For example, if you buy 2 tickets in the same category, you may receive two separate single seats within that category. If a specific block is shown, the tickets may be two separate single seats within that same block.

Question 3

Why is the final price higher than the first price shown?

Accepted Answer

The first price shown on screen does not include our management fees. Those fees appear when you reach the payment and confirmation screen. The final price is shown in the last step of the purchase, together with the final reservation summary. Seatpin connects you with dozens of providers in different countries and works to give you the best possible experience before, during, and after your purchase, right up to the venue doors. Our management fees include the commission we charge for that work.

Question 4

Up to what age can a child enter a match or show for free?

Accepted Answer

In most cases, children under 24 months do not need a ticket.
They cannot occupy a seat and must sit on a parent's lap.
This rule can vary by team or show, so please check the conditions on the stadium or theater page for the event.

Question 5

Do you offer tickets for customers with special needs?

Accepted Answer

No. We don't currently have tickets available for customers with special needs, and we're sorry.

Question 6

What protection do buyers get on Seatpin?

Accepted Answer

Seatpin is a ticket marketplace where organizers, resellers, and private individuals can sell event tickets. You can view the Seller's details on each listing. We verify every seller on our platform, and we review each listing before it goes live. That means tickets listed on Seatpin are guaranteed to be valid and delivered on time.
Your order is covered by the PinSafe program, so you can get your money back. We'll issue a 100% refund if:

You did not receive the tickets on time.
The tickets were not the ones you ordered.
The tickets were invalid and did not allow entry to the event.
The event was cancelled and not rescheduled.

All Sales on Seatpin are covered by the PinSafe Guarantee: delivery a) on time, b) correct tickets, c) valid tickets and a full refund if event is cancelled. For more information, see our Terms: https://www.seatpin.com/terms-and-conditions

Question 7

My tickets haven't arrived, what should I do?

Accepted Answer

Electronic and mobile tickets are often delivered close to the event date. For some events, tickets may only become available to sellers on the day of the event, depending on the event organizer, venue, club, or official ticketing system.
If your tickets haven't arrived by the latest delivery date, start by checking the delivery status in your Seatpin account.

Go to &ldquo;Tickets&rdquo; in your Seatpin account to see the current delivery status, seller updates, transfer details, and any delivery instructions.
If the latest delivery date has not passed yet, there is usually no need to worry. Many electronic and mobile tickets are delivered on the event day, sometimes only a few hours before the event starts.
If the latest delivery date has passed and your tickets still haven&rsquo;t been delivered, you can contact the seller through your Seatpin account. If you can&rsquo;t reach the seller, or the outcome isn&rsquo;t satisfactory, you can open a claim from the &ldquo;Tickets&rdquo; section.

When you submit a claim, Seatpin will automatically hold the seller&rsquo;s payout and review the case. We&rsquo;ll check the available information, including your messages with the seller, transfer screenshots, email delivery proof, mobile ticket transfer status, and any other proof provided.
If your tickets still don&rsquo;t arrive, Seatpin will review the options available:

Replacement. When possible, we&rsquo;ll try to find replacement tickets similar to the ones you originally bought. Seatpin will cover any price difference.
Vouchers. In some cases, we may offer vouchers as a goodwill gesture for the inconvenience caused by late delivery.
Refund. If a replacement isn&rsquo;t available and the tickets are not delivered before the event start time, a refund may be issued after investigation.

The latest delivery date passing does not automatically mean a refund. For electronic and mobile tickets, delivery may sometimes happen close to the event because the tickets may only be released by the event organizer, venue, club, or official ticketing system shortly before the event.
However, if the tickets are not delivered before the event start time and the buyer is unable to attend the event as a result, Seatpin will review the case. If no valid replacement or alternative solution was provided in time, a refund may be issued after investigation.
If a refund is issued after our investigation, you may be asked to confirm that the tickets have not been received, accepted, used, transferred, or resold. In some cases, Seatpin may ask you to sign a legally binding agreement confirming that the tickets will not be used by the buyer or anyone connected to the buyer.

Question 8

How do I add ticket holder details as the buyer?

Accepted Answer

For some events, you need to send your ticket details to the seller so they can update the system with the correct information for you and your guests. This can include Name, Date of Birth, Email, Nationality, and other required details.
You can add these details at checkout or after placing your order, as long as it is done within a reasonable time before the event. We'll let you know when it is time to update the ticket holder details. To add them after purchase, go to My Tickets => +Add info on ticket holder(s). After you click the "+", you can enter the details for your guest(s). Your seller can then Approve the Information provided. Once it has been approved, you can no longer update the details, so make sure everything is accurate before you submit it.

Question 9

What email address were my tickets sent to?

Accepted Answer

Your tickets will be sent to the email address entered in the Delivery Details section during the booking process.For events that require ticket holder details, the tickets may be sent to the email address provided for the relevant ticket holder. Please make sure the email address entered in the delivery or ticket holder details is correct and accessible.You can check your order and delivery information in the &ldquo;Tickets&rdquo; section of your Seatpin account.

Question 10

How do I download my e-tickets?

Accepted Answer

For electronic tickets, you can check the delivery status under "Tickets". Before delivery, the status will show "Waiting for delivery". Once the seller uploads the tickets to Seatpin, you'll get an email and the status will change to "Tickets has been sent". Then click the button in the tickets section in the profile. You can choose where to save them, or they will go straight to your "Downloads" folder. Then you're ready to go.

Question 11

How do I download and use PKPASS tickets?

Accepted Answer

You can download PKPASS tickets from your Seatpin account and add them to your phone wallet.
Download your tickets

Log in to your Seatpin account.
Go to "Tickets."
Find the order you need and click "Download Tickets" to download the PKPASS file.

Add tickets on iOS

Open the downloaded PKPASS file.
The Wallet app will recognise the file automatically.
Tap "Add" in the top right corner to save the ticket to your Apple Wallet.

Add tickets on Android

Open the downloaded PKPASS file.
Choose Google Wallet to open it.
The app will open the file on the "Add Pass" screen and show a preview of the digital pass.
Select "Continue" and agree to the terms and conditions.
The pass will then be added to Google Wallet.

Device compatibility
PKPASS tickets work on both iOS and Android devices. iOS users can add them directly to Apple Wallet. Android users can use Google Wallet or any third-party app to store their tickets.

Question 12

Why isn't my name on the ticket?

Accepted Answer

Your name doesn't always need to be on the ticket. In many cases, the seller updates the ticket details before transferring the ticket to you. Some tickets may still show the original buyer's name, and that can still be valid for entry. We ask sellers to update all details whenever possible and required, but that isn't always possible. For some ticket types, the name is not required or is not visible on the ticket at all. If your seller is a trusted seller with Seatpin, the details you receive from them are very reliable based on our experience. You're fully protected by our PinSafe Guarantee.

Question 13

What is PKPass delivery and when will I receive it?

Accepted Answer

PKPass is an electronic ticket delivery method. Your ticket is linked to a personalised pass, often tied to specific access credentials.
How PKPass delivery works:

Confirmation: After you buy tickets, you'll get an email confirming your order.
Delivery: We'll send you an email once the seller marks the tickets as delivered. If the seller has already uploaded the PKPass to Seatpin, you'll be able to access it in your account right away.
Pass Activation: you just have to download them on your phone and tap at the wallet option.
Ticket Delivery: Your tickets are delivered electronically through the PKPass system and are ready to use at the event.

Your PKPass is usually sent closer to the event date. This helps make sure the event details are final and shown correctly on the pass. Check your email and spam folder regularly for updates.

Question 14

Can I transfer my ticket to another person?

Accepted Answer

Yes. Once it’s yours, you can give it to someone else.

Question 15

What should I do if I didn't get a confirmation email?

Accepted Answer

Sign in to Seatpin, click your account name in the top right bar, and go to Tickets. If you can see the purchase there, the transaction was successful. Check that the email address on your account is correct, and look in your Junk or Spam folders as well. If the purchase is not visible in Tickets, the purchase was not completed. Please contact our customer care team for help.

Frequently Asked Questions

Buying tickets

Frequently Asked Questions

Buying tickets

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