Frequently Asked Questions

PKPass is an electronic ticket delivery method. Your ticket is linked to a personalised pass, often tied to specific access credentials.

How PKPass delivery works:

• Confirmation: After you buy tickets, you'll get an email confirming your order.
• Delivery: We'll send you an email once the seller marks the tickets as delivered. If the seller has already uploaded the PKPass to Seatpin, you'll be able to access it in your account right away.
• Pass Activation: you just have to download them on your phone and tap at the wallet option.
• Ticket Delivery: Your tickets are delivered electronically through the PKPass system and are ready to use at the event.

Your PKPass is usually sent closer to the event date. This helps make sure the event details are final and shown correctly on the pass. Check your email and spam folder regularly for updates.