Question 1

How does Seatpin work in ChatGPT?

Accepted Answer

You can use Seatpin inside ChatGPT and Claude to look up live events and ticket listings, narrow the options in the same chat, and then complete your order on Seatpin.
How it works
In ChatGPT, mention Seatpin in your prompt, for example "@Seatpin, when are the Arsenal playing this month?"
This is different from a normal AI answer or web search. Instead of a general reply or a page of links, ChatGPT can use Seatpin's live ticket inventory and insights. That lets them return real seat availability, current pricing, value scores, view quality, best times to buy, and more, right inside the conversation.
You can keep refining the search naturally:

"Show me something cheaper"
"What about next weekend instead?"
"I'd prefer seats with a better view"

ChatGPT remember your preferences across each exchange, so they can narrow the results as you go. When you've picked your tickets, you'll be sent straight to Seatpin to finish the purchase, backed by Seatpin's 100% PinSafe Guarantee.
Seatpin in ChatGPT is available now on desktop and mobile web, and in their iOS and Android apps.
Why this matters
With Seatpin in ChatGPT, you get a ticket-finding assistant that can:

Access live ticket availability and pricing in real time
Remember your preferences ("2 tickets" + "cheapest" + "weekend games") across multiple back-and-forth exchanges
Apply Seatpin-specific intelligence like value scoring and view quality
Surface options you might have missed with traditional search

Instead of getting a list of links, you can work through the options together and zero in on the right seats.
Built on Seatpin's live event expertise
This integration gives ChatGPT access to more than 10 thousand live events on Seatpin, including sold-out stadium tours, intimate club shows, championship games, and premieres. Behind it, Seatpin's platform provides:

Real-time data: Live availability and pricing, not cached webpage summaries
PinSafe Guarantee: Every purchase is backed by Seatpin's guarantee
Trusted marketplace: With advanced pricing intelligence for fair, transparent transactions

FAQ
How do I install the application?
ChatGPT:

Open the Apps Directory
Find the Seatpin app
Click "Connect" in the top right
Read the terms, and click "Connect" again

What are the supported use cases?
Find events for your favorite performers or categories:

"Are the Pet Shop Boys playing in London?"
"When do the Arsenal play next?"
"Show me pop concerts happening in Amsterdam this month!"
"What comedy shows are happening in London?"

Browse tickets for events you're interested in:

"For the concert on the 16th, what tickets are the cheapest?"
"For the game on the 21st, find me the best tickets!"

Learn more about specific tickets:

"Tell me more about those tickets in Section 101"

How do I invoke the application?
ChatGPT:
There are two ways to invoke the Seatpin application in ChatGPT:

Start a prompt with @Seatpin. Example: "@Seatpin Are the Pet Shop Boys playing in London?"
Select the Seatpin app directly from the "More" dropdown

Question 2

What does the PinSafe Guarantee cover?

Accepted Answer

The PinSafe Guarantee covers eligible ticket purchases and sales made on Seatpin.
Buy with confidence:

Receive valid tickets for any event, or get your money back
If there's a problem with your order, we'll do our best to find replacement tickets
If your event is canceled and not rescheduled, you'll receive full refund

Sell safely and securely:

Listing your tickets is free
You set the price, and you can change it any time before your tickets sell
Delivery is fast and hassle-free, and payment is sent on time
We'll handle communication with buyers

Only tickets bought and sold on Seatpin sites or in Seatpin mobile apps are covered by the PinSafe Guarantee.

Question 3

How do I download the Seatpin app?

Accepted Answer

You can download the Seatpin app from Seatpin.com on a computer or mobile web browser:

Visit Seatpin.com
Scroll to the bottom of the page
Select the button to download the Seatpin app

Question 4

What does Seatpin do?

Accepted Answer

Seatpin is a safe, secure ticket marketplace where fans buy tickets from other fans and sell tickets to other fans.

Question 5

Can I buy or sell tickets for a free event?

Accepted Answer

No. Tickets for free events can't be bought or sold on Seatpin.

Question 6

Why book your next event with Seatpin?

Accepted Answer

Seatpin makes buying tickets for concerts, games, and shows straightforward and safe. You get authenticated tickets, clear pricing, and support whenever you need it.

Broad ticket selection: We work with a network of secure, fully verified partners. That gives you access to tickets, even for sold-out events.
100% ticket guarantee: Every ticket is authenticated. If there&rsquo;s ever a problem, our refund policy protects you.
On-time delivery: We send tickets as soon as we receive them from the seller. In some cases, that may be 1-2 days before the event, so the tickets can be properly validated.
Secure payments: We use a payment platform that keeps your payment fully secure.
Multilingual customer support: Our team is available by email and through our help form to answer any question.

More than 100 thousand customers worldwide have already used Seatpin, and our high rating reflects that. Seatpin is a simple, safe choice for your next unforgettable event.

Question 7

How do I buy tickets for a group of more than 10 people?

Accepted Answer

If your group has more than 10 people, contact us through support@seatpin.com
We'll help you organize the experience.

Question 8

Where can I see my ticket status?

Accepted Answer

Open the "Tickets" section on our homepage. You'll receive a link to access it and check the status of all your purchases.

Question 9

Why haven't I received my ticket confirmation email?

Accepted Answer

After you place your reservation, check your inbox for an email from Seatpin. It includes your purchase details and instructions for accessing your tickets. If it hasn't arrived after a few minutes, check your spam or junk folder. If you still can't find it, write to us and we'll help.

Question 10

What is Seatpin's mission?

Accepted Answer

Our goal is simple, to help more people enjoy the live events they love. We work to make buying and selling tickets on Seatpin easy and stress-free, because getting tickets should feel almost as good as going to the event itself. We were tired of overpriced tickets, seats in the wrong fan block, and last-minute collection from a sketchy corner shop. That's what drives us. Seatpin is built as a true fan2fan marketplace where event goers can buy and sell tickets in a simple, secure and transparent way, so you can focus on enjoying the event.

Question 11

What are Seatpin's core values?

Accepted Answer

Seatpin is built on three core values: Fair, Easy, and Secure.
Fair
We work to keep prices fair, and you may even find tickets below face value. We cap markup rates to help protect you from unfair prices.
Easy
Seatpin is a transparent marketplace where buyers and sellers can contact each other directly. Use the chat tool to send messages to the buyer or seller. If you have questions, you can get answers right away by contacting the seller or our support team through live chat.
Secure
We verify all sellers on Seatpin and check each seller's identity and authenticity. All postal deliveries include tracking, which helps make sure tickets arrive on time. With the PinSafe & Seatpin Guarantees, buyers are protected by a 100% money-back guarantee, and for dedicated events up to 150% money Guarantee.

Question 12

Why sell my ticket on Seatpin?

Accepted Answer

Seatpin was the first platform built to let people buy and sell electronic and paper tickets in a safe, secure way.
We have built more than a marketplace. Seatpin is a community. We keep the process safe and secure, then give members the freedom to interact, buy, sell, and promote themselves with maximum transparency.
If that sounds like a good fit, sign up now.

Question 13

What changed with ticket delivery options?

Accepted Answer

We’ve made updates to ticket delivery options for sellers. For details on the new Latest Delivery Dates, see this Article. If you have any questions or concerns, contact our Support Agents.

Question 14

I sold a ticket, why don't I have a review yet?

Accepted Answer

Reviews help build trust in the Seatpin community, so we send reminders to users to rate their buying or selling experience. Once the event has ended, we'll email the buyer and remind them to leave a review about buying tickets from you, so please give it a little time.
We can't guarantee that every buyer will leave a review. If you'd like to encourage one, send them a message and ask for feedback. Good communication often helps.

Question 15

How are maximum prices set on Seatpin?

Accepted Answer

Seatpin allows sellers to add a markup to the original ticket price, but we limit resale prices with dynamic caps. The maximum markup depends on the event. We check the ticket's face value and use it to set the highest sale price allowed. Our aim is to keep the marketplace fair and transparent, so sellers can make a small profit and buyers can still find fairly priced tickets, even for events that are sold out elsewhere.

Question 16

Why haven't I received a delivery confirmation email?

Accepted Answer

Once your purchase is confirmed, we notify the seller right away. The seller can then start the delivery process.
The seller must deliver the tickets within the delivery period shown in the offer. If the seller already has the tickets, the latest delivery date is usually 7 days after purchase. The estimated latest delivery date is also shown in your order.
If you chose the pickup option, contact the seller to arrange the handover. You can also check the delivery status by messaging the seller through the message tool in the user section.
If you have not received your tickets by the latest delivery date shown in your order, open a claim in the "Tickets" section or contact our customer service team. If you need more information, email support@Seatpin.com.

Question 17

When will I receive my payout?

Accepted Answer

You can request your payout 5 days after the event.
To protect buyers, we hold payment until the tickets have been delivered to the buyer(s). All orders must be fulfilled before funds move to your available balance, and sellers must manually complete every order for funds to be released.
How to complete orders:

Visit My Sales on your account.
Identify the respective order.
Click on Register Delivery or Register Shipment based on the ticket type.
If applicable, upload ticket files or register delivery without uploading e-tickets (for e-tickets).

For events with long ticket sales cycles such as the Euro Football, Olympics, Champions League, Football World Cup, funds are withheld until the event has happened. In these cases, the money will be received by the seller within 5-10 business days after the payout request has been approved.
Once payout is available to you 5 days after the event, go to My Payouts. You will be able to see the Available balance and press on "Start payout". Type the amount that is ready to be requested inside the designated field and press "Request Payout".
Once you have requested your payout, you will receive an email. If you want to check the status of your Payout with support, please provide your Payout Request ID under "My Pay-outs" - #. You can also hover your mouse over the icon under Status to check the status or the reason for rejection.
Meaning of status:

Unapproved: The team hasn't checked it yet and we can forward your request to speed up the process.
Approved: Your payout has been sent. It usually arrives within 5-10 business days.
In transit to your bank: It has been approved and processed and it is in transit to your bank.
Rejected: There are various reasons why your payout may be rejected (for ex. you need to request a different amount, or there is an investigation going on for your orders). You can see the reason for rejection by hovering on the icon.

Question 18

How can I check my shipping status?

Accepted Answer

You'll get an email automatically as soon as the seller updates the delivery status on the Seatpin website.
You can also check it in your account under the "Tickets" section. Your purchase details show the delivery status, along with the delivery company and tracking code.

Question 19

Do I need a Facebook, Apple, or Google account to use Seatpin?

Accepted Answer

Yes. To access the Seatpin marketplace, every user must sign in with an existing social account. This helps protect both buyers and sellers, and gives each account an extra layer of security through the social proof and strong verification standards used by Facebook, Google, and VK.

Question 20

How do I delete my Seatpin account?

Accepted Answer

To delete your account, send an email to support@Seatpin.com. Include the email address you used to register on Seatpin and the reason you want the account removed. We'll process your request and send confirmation within 30 days.

Frequently Asked Questions

General and about Seatpin

Frequently Asked Questions

General and about Seatpin

Meet PinAi, your assistant.