Frequently Asked Questions

Seatpin is built on three core values: Fair, Easy, and Secure.

Fair

We work to keep prices fair, and you may even find tickets below face value. We cap markup rates to help protect you from unfair prices.

Easy

Seatpin is a transparent marketplace where buyers and sellers can contact each other directly. Use the chat tool to send messages to the buyer or seller. If you have questions, you can get answers right away by contacting the seller or our support team through live chat.

Secure

We verify all sellers on Seatpin and check each seller's identity and authenticity. All postal deliveries include tracking, which helps make sure tickets arrive on time. With the PinSafe & Seatpin Guarantees, buyers are protected by a 100% money-back guarantee, and for dedicated events up to 150% money Guarantee.