Question 1

How do I sell tickets on Seatpin?

Accepted Answer

You can list tickets on Seatpin for free.

Select "Sell" from the home page or an event page.
Log in to your Seatpin account, or create one.
Find the event and choose the date.
Follow the steps.
If you're not sure what type of tickets you have, review Listing tickets on Seatpin and different ways to deliver them so you pick the right one.
Add a valid credit card. We require this to help keep users safe.
Choose how you want to get paid if the tickets sell. If you select bank transfer, review Setting up bank transfer below.
Select "Create Listing."

Once your listing is live, we'll send you a confirmation email.
Setting up bank transfer
After you list your tickets, select Settings. On the Seatpin app, tap the first drop-down menu to find it.

The "Payment" tab opens automatically.
Under "Payment options for selling tickets," choose "Add New Payment Method."
Select "Bank transfer."
Follow the steps to set up an IBAN account to receive payments.
Select the 3 dots next to the payment method you added, then choose "Set as default."
You'll see the 'Default' button.

Question 2

How do I deliver tickets to the buyer?

Accepted Answer

You can deliver tickets in two ways, as mobile tickets or as physical tickets. Whichever method you use, you'll be paid within 8 business days after the event.
Mobile tickets are used on a phone through an app or digital wallet. This includes mobile transfer tickets, AXS tickets, barcodes, e-tickets, and similar formats.
Mobile transfer tickets
Transfer the tickets from the online account where you originally bought them, such as Ticketmaster, AXS, DICE, or the team's web portal, using the buyer's email address, phone number, or both.
E-tickets
E-tickets are PDF files. Upload the original file to your listing or sale. See Upload E-Tickets to a listing or sale.
Physical tickets
This includes hard copy tickets, PDF printouts, wristbands, and season cards, any physical item that must be presented at the event entrance. Send these tickets by courier. We'll provide a prepaid shipping label so you can mail them. See Deliver physical tickets to buyers or Send tickets to Last Minute Services, if relevant.

Question 3

How do I list Mobile Transfer or Ticketmaster tickets?

Accepted Answer

Mobile Transfer andTicketmaster tickets have to be transferred to your buyer through the ticket vendor you bought them from, like Ticketmaster.


Find your event.
Select "Sell" and search for the event, team, or artist.
Find your event date and select "Sell Tickets."
Log in to Seatpin if you haven't already.


Select your ticket type and ticket vendor.
For "What type of tickets are you listing," choose "TicketmasterTicket" or "Mobile Ticket Transfer," depending on the ticket provider you purchased from.
Tell us if you're ready to transfer the tickets now or later.
"I'm ready to transfer": You have the tickets in your Ticketmaster, or other ticket vendor account.
"I'll transfer later": You don't have the tickets yet. Use the calendar to choose the date you can transfer the tickets. If you aren't sure, select the latest date possible.
For "Where are your tickets stored," select the ticket vendor you purchased from. Or choose "Other" and specify where the tickets are stored.


Add listing details, set your price, and choose how to get paid.
Add the remaining listing information.
Set your price per ticket, add a valid credit card, and select your payment method.
Agree to the terms and select "Create Listing."
To avoid payment delays, confirm you've added a default payment method to your account.
If your tickets sell, you'll typically receive payment 5-8 business days after the event.


Listing Mobile Transfer or Ticketmaster tickets FAQ
I received an email from Seatpin to pre-upload my Mobile Transfer tickets. What does this mean?
See How to pre-upload mobile transfer tickets.
I don't want to pre-upload the tickets. If they sell, how will I deliver them to the buyer?
That's fine. Pre-uploading Mobile Transfer tickets is optional. If your tickets sell, we'll email you instructions on how to transfer the tickets to the buyer. For more information, see Send mobile transfer or Ticketmaster transfer tickets.
How will I know if my tickets sell?
See How to tell if your tickets sold on Seatpin.
Can I edit my listing?
Yes. You can edit your listing any time before the tickets sell.
Update your price per ticket
Change ticket quantity through your Listings:
Find your listing and select "Edit Listing."
Under "What Tickets to you have?" select the "Quantity" drop-down to choose how many tickets you want to sell.
Save any changes.
Delete your listing

Question 4

How do I know if my tickets sold on Seatpin?

Accepted Answer

You'll get an email when your tickets sell, and you'll see the sale in your account under Sales.
The email includes delivery instructions and, if applicable, a deadline to complete the sale. We process payment 5-8 business days after the event.
Sale status
In your account, your sale shows as "open" or "completed," depending on whether you've delivered the tickets to the buyer.
Open sale
Your ticket has sold, and you still need to deliver the tickets to the buyer. After you deliver the tickets, the sale moves to "Completed." For mobile transfer tickets, you must confirm the ticket transfer after you send the tickets to complete the sale.
Completed sale
Your tickets have been sold and delivered to the buyer. To avoid payment delays, make sure you've added a default payment method to your Seatpin account.
View your sales
Seatpin app or mobile web

Go to Orders, then Sales.
Your open sales display here by default.
To view completed sales, select Open, then "Completed."

Desktop

Go to Sales.
Your open sales display here by default.
To view completed sales, select "Completed."

Question 5

How do I deactivate, reactivate, or delete my listing?

Accepted Answer

You can edit, deactivate, or delete your listing any time before your tickets sell. Once they sell, you must fulfill the order under our Seller Policies, or you'll be charged the cost of the buyer's replacement tickets or refund.
Deactivate vs. delete
Deactivating removes your listing from the marketplace, so buyers can no longer purchase those tickets. The listing stays in your account if you want to activate it again later.
Deleting removes the listing from Seatpin permanently.
If you listed tickets on Seatpin and want to use them yourself instead, delete the listing. The listing need to be deleted before they'll work on your device.
To deactivate, delete, or activate a listing:

Go to Listings and find the listing.
Select "See actions".
Select "Deactivate", "Delete", or "Activate".

To activate a deactivated listing:

Go to Listings.
Filter by "Status" and select "Deactivated" to find the listing.
In the listing details, select "See actions", then "Activate".

Frequently asked questions
How do I know if I'm listing and selling my tickets correctly?
See how to sell tickets on Seatpin for an overview of reselling your tickets.
Why can't I see my listing on Seatpin?
If you listed your tickets on Seatpin but can't find it, check your listing status on your profile.
What should I do if I sold my tickets on Seatpin but no longer have the tickets?
Tell Seatpin Support Team as soon as possible so we can find replacement tickets for your buyer. You'll be charged for the cost of the replacement tickets or refund.
Can I list the tickets I'm selling on Seatpin on other ticket-selling marketplaces?
We recommend listing tickets on only one site to avoid double sales. If you do list them elsewhere, monitor your listings carefully so you can delete the duplicate listing right away if your tickets sell.

Question 6

Can I list tickets above face value?

Accepted Answer

Yes. You set your own price when you create a listing on Seatpin. Make sure you follow any ticket resale laws that apply.

Question 7

Can I list the same tickets on more than one marketplace?

Accepted Answer

Yes. You can list tickets on more than one marketplace.
If the tickets sell somewhere else, remove your Seatpin listing right away to avoid a double-sale. If you cannot deliver a Seatpin order as promised, you will be obliged to pay for the financial loss incurred, as we will fulfill these tickets by paying the difference in cost.

Question 8

How do I change the price on my Seatpin listing?

Accepted Answer

You can change the price of tickets you listed on Seatpin any time before they sell.

Go to Listings
Find the listing and select 'Edit listing'.
In the 'Set your price' section, enter the new 'Price per ticket' (ticket cost before fees).
Click 'Save'.

Question 9

Why is my Seatpin listing pending?

Accepted Answer

Your listing is usually live on Seatpin and ready for someone to buy as soon as you publish it. If it's pending, we may need a little more information before it can go live.
If you uploaded a PDF, there may be an issue with the file and we may need to review it. Make sure you uploaded the correct file for the correct event. Check the listing in Listings. Review your active listings too, in case you listed the tickets more than once. If the information is correct, we'll review your listing within 24 hours. You don't need to do anything.
To see your pending listings, go to Listings and select the "Pending" tab.

Question 10

Why can't I see the tickets I just listed?

Accepted Answer

If you just listed tickets on Seatpin and they aren't showing in your account yet, wait a few minutes, then refresh your Listings page. New listings can take a little time to appear.

Question 11

Can I list tickets before I have them?

Accepted Answer

Yes. When you create a listing on Seatpin, you can choose to deliver the tickets later if you don't have them yet. Only list tickets you're sure you'll receive. After you tell us what type of tickets you have, you'll be asked if they're ready to deliver. If the event is happening soon, you won't have the option to deliver the tickets later.

Question 12

How do I edit my Seatpin listing?

Accepted Answer

Go to Listings to manage your Seatpin listings.
Editing the price per ticket
See Changing the price of your Seatpin listing.
Changing the quantity of tickets in a listing
You can't change the number of tickets in a listing. Delete the listing and list the tickets again.
Editing a listing's section, row, comments, or disclosures

Go to Listings. On the Seatpin app, tap the first drop-down menu to see it.
Find the listing.
Select 'Edit listing.'
Under 'What tickets do you have?':
If you're editing a section or row, use the drop-down to choose a section and update the row in the text field.
If you're editing comments or disclosures, select 'Update seat features.' Check or clear the applicable boxes.
Select 'Save'

Editing a listing's splits

Go to Listings. On the Seatpin app, tap the first drop-down menu to see it.
Find the listing.
Select 'Edit listing'
Under 'How do you want to sell you tickets,' select the option you want
Select 'Save'

Question 13

How do I set the price for tickets I'm selling on Seatpin?

Accepted Answer

You can set any price you want for each ticket you sell on Seatpin.

Question 14

How do I reactivate a deactivated listing?

Accepted Answer

To reactivate a deactivated listing:

Go to Listings.
Open the 'Deactivated' tab and find the listing.
Select 'See actions', then 'Activate'.
Select 'Yes, activate it' to confirm.

Question 15

Why can't I add my credit card while listing tickets?

Accepted Answer

If your card won't add while you're listing tickets on Seatpin, add it directly to your account first. Go to Settings. The "Payments" tab opens automatically. Under "Payment options for buying tickets", click "Add new payment method" and follow the steps. Then try listing your tickets again. If you're still having trouble, contact us.

Question 16

Can I list paper tickets as PDF tickets on Seatpin?

Accepted Answer

No. You can't create PDF tickets from scans or photos of hard copy tickets. List your tickets in the format you received them and choose "Paper tickets." If the paper tickets option is no longer available, there isn't enough time left to ship them. Paper ticket listings expire 3 business days before the event. You can list your tickets as "PDF tickets" only if the ticket company will send you a digital copy. If you get a digital copy, the hard ticket is no longer valid.

Question 17

Why can't I click the "Continue" button when listing tickets?

Accepted Answer

If you can't click "Continue" while listing tickets on Seatpin, some required information is still missing.
Check each part of your listing for anything left blank. Once every required field is filled in, you'll be able to continue.
Double-check these details:

Your section and row are entered correctly
You've selected a payment method

Question 18

Can I list tickets for an event happening today?

Accepted Answer

Yes, if your ticket type is available as a delivery option for that event. If your ticket type isn't shown under "What type of tickets do you have", you can't list it. You can't make your own PDF files from scans, photos, copies, or ticket printouts.

Question 19

When does a Mobile transfer listing expire?

Accepted Answer

Mobile transfer listings expire 4 hours before the event starts.
To check when an active listing expires:

Go to Listings. On the Seatpin app, tap the first drop-down menu to find it.
Find the listing.
Under Listing No., the "Sale ends on..." date shows when your listing expires.

Question 20

Why do I need both a payout method and a credit card to list tickets?

Accepted Answer

We pay you through your payment method when your tickets sell. We also require a credit card when you create a listing because it's part of the PinSafe Guarantee. If there's an issue with the tickets you sold, we may charge that card for replacement tickets. For more details, see Updating your payment method on a Seatpin listing.

Frequently Asked Questions

Selling tickets

Frequently Asked Questions

Selling tickets

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