Question 1

How do I sell tickets on Seatpin?

Accepted Answer

You can list tickets on Seatpin for free.

Select "Sell" from the home page or an event page.
Log in to your Seatpin account, or create one.
Find the event and choose the date.
Follow the steps.
If you're not sure what type of tickets you have, review Listing tickets on Seatpin and different ways to deliver them so you pick the right one.
Add a valid credit card. We require this to help keep users safe.
Choose how you want to get paid if the tickets sell. If you select bank transfer, review Setting up bank transfer below.
Select "Create Listing."

Once your listing is live, we'll send you a confirmation email.
Setting up bank transfer
After you list your tickets, select Settings. On the Seatpin app, tap the first drop-down menu to find it.

The "Payment" tab opens automatically.
Under "Payment options for selling tickets," choose "Add New Payment Method."
Select "Bank transfer."
Follow the steps to set up an IBAN account to receive payments.
Select the 3 dots next to the payment method you added, then choose "Set as default."
You'll see the 'Default' button.

Question 2

How do I deliver tickets to the buyer?

Accepted Answer

You can deliver tickets in two ways, as mobile tickets or as physical tickets. Whichever method you use, you'll be paid within 8 business days after the event.
Mobile tickets are used on a phone through an app or digital wallet. This includes mobile transfer tickets, AXS tickets, barcodes, e-tickets, and similar formats.
Mobile transfer tickets
Transfer the tickets from the online account where you originally bought them, such as Ticketmaster, AXS, DICE, or the team's web portal, using the buyer's email address, phone number, or both.
E-tickets
E-tickets are PDF files. Upload the original file to your listing or sale. See Upload E-Tickets to a listing or sale.
Physical tickets
This includes hard copy tickets, PDF printouts, wristbands, and season cards, any physical item that must be presented at the event entrance. Send these tickets by courier. We'll provide a prepaid shipping label so you can mail them. See Deliver physical tickets to buyers or Send tickets to Last Minute Services, if relevant.

Question 3

How do I list Mobile Transfer or Ticketmaster tickets?

Accepted Answer

Mobile Transfer andTicketmaster tickets have to be transferred to your buyer through the ticket vendor you bought them from, like Ticketmaster.


Find your event.
Select "Sell" and search for the event, team, or artist.
Find your event date and select "Sell Tickets."
Log in to Seatpin if you haven't already.


Select your ticket type and ticket vendor.
For "What type of tickets are you listing," choose "TicketmasterTicket" or "Mobile Ticket Transfer," depending on the ticket provider you purchased from.
Tell us if you're ready to transfer the tickets now or later.
"I'm ready to transfer": You have the tickets in your Ticketmaster, or other ticket vendor account.
"I'll transfer later": You don't have the tickets yet. Use the calendar to choose the date you can transfer the tickets. If you aren't sure, select the latest date possible.
For "Where are your tickets stored," select the ticket vendor you purchased from. Or choose "Other" and specify where the tickets are stored.


Add listing details, set your price, and choose how to get paid.
Add the remaining listing information.
Set your price per ticket, add a valid credit card, and select your payment method.
Agree to the terms and select "Create Listing."
To avoid payment delays, confirm you've added a default payment method to your account.
If your tickets sell, you'll typically receive payment 5-8 business days after the event.


Listing Mobile Transfer or Ticketmaster tickets FAQ
I received an email from Seatpin to pre-upload my Mobile Transfer tickets. What does this mean?
See How to pre-upload mobile transfer tickets.
I don't want to pre-upload the tickets. If they sell, how will I deliver them to the buyer?
That's fine. Pre-uploading Mobile Transfer tickets is optional. If your tickets sell, we'll email you instructions on how to transfer the tickets to the buyer. For more information, see Send mobile transfer or Ticketmaster transfer tickets.
How will I know if my tickets sell?
See How to tell if your tickets sold on Seatpin.
Can I edit my listing?
Yes. You can edit your listing any time before the tickets sell.
Update your price per ticket
Change ticket quantity through your Listings:
Find your listing and select "Edit Listing."
Under "What Tickets to you have?" select the "Quantity" drop-down to choose how many tickets you want to sell.
Save any changes.
Delete your listing

Question 4

How do I know if my tickets sold on Seatpin?

Accepted Answer

You'll get an email when your tickets sell, and you'll see the sale in your account under Sales.
The email includes delivery instructions and, if applicable, a deadline to complete the sale. We process payment 5-8 business days after the event.
Sale status
In your account, your sale shows as "open" or "completed," depending on whether you've delivered the tickets to the buyer.
Open sale
Your ticket has sold, and you still need to deliver the tickets to the buyer. After you deliver the tickets, the sale moves to "Completed." For mobile transfer tickets, you must confirm the ticket transfer after you send the tickets to complete the sale.
Completed sale
Your tickets have been sold and delivered to the buyer. To avoid payment delays, make sure you've added a default payment method to your Seatpin account.
View your sales
Seatpin app or mobile web

Go to Orders, then Sales.
Your open sales display here by default.
To view completed sales, select Open, then "Completed."

Desktop

Go to Sales.
Your open sales display here by default.
To view completed sales, select "Completed."

Question 5

How do I deactivate, reactivate, or delete my listing?

Accepted Answer

You can edit, deactivate, or delete your listing any time before your tickets sell. Once they sell, you must fulfill the order under our Seller Policies, or you'll be charged the cost of the buyer's replacement tickets or refund.
Deactivate vs. delete
Deactivating removes your listing from the marketplace, so buyers can no longer purchase those tickets. The listing stays in your account if you want to activate it again later.
Deleting removes the listing from Seatpin permanently.
If you listed tickets on Seatpin and want to use them yourself instead, delete the listing. The listing need to be deleted before they'll work on your device.
To deactivate, delete, or activate a listing:

Go to Listings and find the listing.
Select "See actions".
Select "Deactivate", "Delete", or "Activate".

To activate a deactivated listing:

Go to Listings.
Filter by "Status" and select "Deactivated" to find the listing.
In the listing details, select "See actions", then "Activate".

Frequently asked questions
How do I know if I'm listing and selling my tickets correctly?
See how to sell tickets on Seatpin for an overview of reselling your tickets.
Why can't I see my listing on Seatpin?
If you listed your tickets on Seatpin but can't find it, check your listing status on your profile.
What should I do if I sold my tickets on Seatpin but no longer have the tickets?
Tell Seatpin Support Team as soon as possible so we can find replacement tickets for your buyer. You'll be charged for the cost of the replacement tickets or refund.
Can I list the tickets I'm selling on Seatpin on other ticket-selling marketplaces?
We recommend listing tickets on only one site to avoid double sales. If you do list them elsewhere, monitor your listings carefully so you can delete the duplicate listing right away if your tickets sell.

Question 6

Can I list tickets above face value?

Accepted Answer

Yes. You set your own price when you create a listing on Seatpin. Make sure you follow any ticket resale laws that apply.

Question 7

Can I list the same tickets on more than one marketplace?

Accepted Answer

Yes. You can list tickets on more than one marketplace.
If the tickets sell somewhere else, remove your Seatpin listing right away to avoid a double-sale. If you cannot deliver a Seatpin order as promised, you will be obliged to pay for the financial loss incurred, as we will fulfill these tickets by paying the difference in cost.

Question 8

How do I change the price on my Seatpin listing?

Accepted Answer

You can change the price of tickets you listed on Seatpin any time before they sell.

Go to Listings
Find the listing and select 'Edit listing'.
In the 'Set your price' section, enter the new 'Price per ticket' (ticket cost before fees).
Click 'Save'.

Question 9

Why is my Seatpin listing pending?

Accepted Answer

Your listing is usually live on Seatpin and ready for someone to buy as soon as you publish it. If it's pending, we may need a little more information before it can go live.
If you uploaded a PDF, there may be an issue with the file and we may need to review it. Make sure you uploaded the correct file for the correct event. Check the listing in Listings. Review your active listings too, in case you listed the tickets more than once. If the information is correct, we'll review your listing within 24 hours. You don't need to do anything.
To see your pending listings, go to Listings and select the "Pending" tab.

Question 10

Can I list tickets before I have them?

Accepted Answer

Yes. When you create a listing on Seatpin, you can choose to deliver the tickets later if you don't have them yet. Only list tickets you're sure you'll receive. After you tell us what type of tickets you have, you'll be asked if they're ready to deliver. If the event is happening soon, you won't have the option to deliver the tickets later.

Question 11

Can I change a ticket listing if I entered it wrong?

Accepted Answer

Yes. You can edit the listing at any time before the tickets sell. You can also delete the listing and list the tickets again.

Question 12

How do I create a ticket listing on Seatpin?

Accepted Answer

To list tickets on Seatpin, go to the Seatpin website and click "Sell your tickets". Once you're logged in, you'll be taken to a page where you can enter the details of the tickets you want to sell.

Enter the event name and choose one of the suggested options. You can also choose from popular events if they are available. If you can't find the event, click "Add a new one" to create it yourself, or contact support for help.
Add the ticket category.
Select the type of ticket you are selling, Mobile, electronic or paper tickets.
Enter how many tickets you have for sale and indicate whether you are in possession of them or not. For some events, the actual tickets are issued later. If you do not have the actual tickets yet, you must provide your order or booking confirmation from the event organizer.
We recommend uploading the booking confirmation even if you already have the tickets, because the tickets do not always show all necessary information. 
If you are selling multiple tickets, indicate how you want them to be sold.
Enter the section or block, row, and seat numbers.
Add any other necessary information in the note section. If there are restrictions, or the tickets are limited to specific fans, make sure you mention that to avoid chargebacks for incorrect advertising.
Upload your details, ID document, and proof of address to continue selling on the platform.
Create your Listing and wait for approval.

If you haven't received an email confirming that your Listing was approved or rejected, your Listing is still unapproved. Approval can take up to 24 hours. Always read the reviewer's note in the Listing confirmation email. If your Listing is rejected, the reason will be included there. The most common reasons are related to ticket possession and missing or unclear information on the booking confirmation or ticket.
We hold the buyer's money until after the event for protection. Your seller payment is started after successful delivery and after we have confirmed that everything went well. There are no fees for sellers.

Question 13

What types of tickets can I sell on Seatpin?

Accepted Answer

Seatpin supports all event ticket types, both physical and digital.
You can sell paper tickets, e-tickets, and m-tickets. E-tickets are uploaded to the Seatpin platform and sent to the buyer automatically after the purchase. Mobile Tickets are also digital tickets. They must be transferred through the official organizer app, usually using the buyer's email. Make sure you keep a screenshot of the transfer.
Paper Tickets need physical delivery. The seller arranges this, either by meeting the buyer in person in the city where the event takes place, or by sending the tickets by national or international post with tracking. You can use any delivery company in your country. Add the tracking code to our system, and we'll update the buyer automatically with the delivery status.
If you're listing season cards, you must use the delivery method pick up.

Question 14

How can I tell which ticket sold?

Accepted Answer

We'll email you when any of your listed tickets sells. That email tells you which ticket or tickets were sold and how many are still listed for sale. You can also check your account dashboard on Seatpin.com in the 'Listings' section. There, you'll see your Tickets that are 'active' (on sale), paused, and sold.

Question 15

What are ticket holder details for sellers?

Accepted Answer

For some events, you may need to update the ticket with your buyer's details, such as Name, Date of Birth, Email, and Nationality. We collect this information from the buyer either at checkout or within a time frame before the event. You can view it in Listings (Sold) > Manage. To confirm the details for the ticket holder, press Approve Info. After that, the buyer can no longer edit their details. Only approve the details shortly before you issue the ticket(s).

Question 16

How do I complete a sale?

Accepted Answer

To release your sales balance, you need to mark the order as completed.
a. E-tickets:

If the E-tickets were pre-uploaded before the sale and the buyer was able to download them, the Delivery Status will update automatically to "Tickets Downloaded".
If E-ticket delivery is still pending and you're ready to complete the order, click on "Upload E-ticket(s)". A new window will open where you can upload the tickets, either one file or multiple files per ticket, or complete the order without uploading the E-tickets on the platform if they were delivered outside the platform, for example by email directly. We recommend uploading the tickets on the platform so Seatpin has Proof of Delivery in case of Claims/Disputes.
If you can't upload the tickets or Proof of Delivery, you need to enter a reason for using a different delivery method and confirm that the buyer acknowledged the delivery. After that, the Delivery Status will change to "Tickets Sent".

b. M-Tickets:

Click on "Send Tickets" and a new window will open. You can upload Proof of Delivery and click on "Confirm Delivery". The Delivery Status will change to "Tickets Sent".

c. Paper Tickets:

To confirm delivery of paper tickets, click on "Send Tickets" and a new window will open. If the tickets were shipped through a courier, fill in the Tracking Information. If the delivery happened through personal pick-up, you can attach Proof of Delivery. Your buyer will also be able to track it and confirm delivery on their side.

Once the order is fulfilled and 5 days have passed after the event, you'll be paid out in following payout roll. If anything is unclear or you run into any issues, contact support@Seatpin.com.

Question 17

What dispute reasons can apply, and what evidence do I need to provide?

Accepted Answer

If a buyer's bank opens a chargeback or dispute, the payout for that order is placed on hold, just like an internal claim.
We'll email you and ask you to respond. If the order was fulfilled correctly, Seatpin will submit all available information to support your case. The response deadline depends on the dispute reason, and is usually 20-40 days.
These are the dispute reasons and the proof you need to send:


Product not received (most common)


You need to show that the tickets were delivered, or that they were not supposed to be delivered yet.
Proof of Delivery by ticket type:


E-ticket: A screenshot of the email or chat message you sent to the buyer with the PDF files, plus the actual PDF files.


M-ticket: Screenshot(s) from the mobile app showing the recipient's email, the date and time of transfer, and the ticket details.


Paper ticket: Shipment tracking details and a photo of the tickets. If the tickets were collected in person, send a photo of the receipt document signed by the buyer, the buyer's ID, and the tickets.


Any communication with the buyer.


If available, written confirmation from the buyer that they received the tickets or used them to enter the event.




Product unacceptable (common)


You need to show one or more of the following: that the item matched the listing before purchase, or that it was not damaged or defective.
Required evidence: the same Proof of Delivery listed above, plus communication with the buyer.
Important: If there was a difference between the delivered item and the original listing, but you discussed it with the buyer and reached an arrangement in advance, make that clear in your response.


Duplicate


The buyer says they were charged more than once for the same product or service. This usually happens when the buyer places two orders from the same listing by mistake. It can often be resolved right away by cancelling the second order if both sides agree.
Required evidence: the same Proof of Delivery for each order, plus communication with the buyer.


General


This is an uncategorized dispute. We would contact the buyer for more details.
Required evidence: the same Proof of Delivery for each order, plus communication with the buyer.


Credit not processed


The buyer says they should have received a full or partial refund because they returned the item, did not fully use it, or the transaction was cancelled or only partly fulfilled.
Required evidence: the same Proof of Delivery, if any, plus communication with the buyer. Communication is especially important for this type of dispute.
In every case, if you spoke with the buyer before the dispute, include that with your evidence. This can be a screenshot of a text conversation, a PDF of an email exchange, or a PDF containing your written record of a phone conversation.
Once management has reviewed the evidence and confirmed that the sale was completed in line with Seatpin's terms, we can resolve the dispute in your favor.

Question 18

How long is my seller contract kept on file?

Accepted Answer

Contracts concluded by Customers are stored for 3 years, in line with Seatpin's document retention policy and legal obligations.

Question 19

How does mobile link delivery work?

Accepted Answer

A mobile link is a digital delivery option. You'll receive a link that opens your tickets.
Steps:

You'll get an email notification once the seller marks the tickets as delivered. If the seller has already uploaded the ticket links to Seatpin, you'll be able to access them in your account right away.
Open the link. It will take you to a mobile-friendly ticket page where you'll need to accept the tickets.
Show the digital ticket at the venue for scanning.

Different organizers use different apps for mobile ticket delivery, so the process may look slightly different.
When should I expect to receive my tickets?

Electronic Tickets: These are usually delivered close to the event date, depending on when the seller receives them from the event organizer.
Mobile Links or Transfers: These are usually available immediately after purchase or shortly before the event. Check your email regularly for updates.

If your tickets haven't been delivered within the expected timeframe (Latest Delivery Date), contact customer support for assistance.
Are mobile links and transfers secure?
Yes, both methods are secure:

Mobile Links: These give you direct access to your tickets without needing a download.
Transfers: These make sure tickets are sent only to the intended recipient through the official ticketing platform.

Question 20

Can I resell tickets I bought on Seatpin?

Accepted Answer

Yes. You can relist your ticket on Seatpin by clicking the Sell Tickets link at the top right of our website.

Frequently Asked Questions

Selling tickets

Frequently Asked Questions

Selling tickets

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