Frequently Asked Questions

You'll get an email when your tickets sell, and you'll see the sale in your account under Sales.

The email includes delivery instructions and, if applicable, a deadline to complete the sale. We process payment 5-8 business days after the event.

Sale status

In your account, your sale shows as "open" or "completed," depending on whether you've delivered the tickets to the buyer.

Open sale

Your ticket has sold, and you still need to deliver the tickets to the buyer. After you deliver the tickets, the sale moves to "Completed." For mobile transfer tickets, you must confirm the ticket transfer after you send the tickets to complete the sale.

Completed sale

Your tickets have been sold and delivered to the buyer. To avoid payment delays, make sure you've added a default payment method to your Seatpin account.

View your sales

Seatpin app or mobile web

1. Go to Orders, then Sales.
2. Your open sales display here by default.
3. To view completed sales, select Open, then "Completed."

Desktop

1. Go to Sales.
2. Your open sales display here by default.
3. To view completed sales, select "Completed."