Frequently Asked Questions

To release your sales balance, you need to mark the order as completed.

a. E-tickets:

• If the E-tickets were pre-uploaded before the sale and the buyer was able to download them, the Delivery Status will update automatically to "Tickets Downloaded".
• If E-ticket delivery is still pending and you're ready to complete the order, click on "Upload E-ticket(s)". A new window will open where you can upload the tickets, either one file or multiple files per ticket, or complete the order without uploading the E-tickets on the platform if they were delivered outside the platform, for example by email directly. We recommend uploading the tickets on the platform so Seatpin has Proof of Delivery in case of Claims/Disputes.
• If you can't upload the tickets or Proof of Delivery, you need to enter a reason for using a different delivery method and confirm that the buyer acknowledged the delivery. After that, the Delivery Status will change to "Tickets Sent".

b. M-Tickets:

• Click on "Send Tickets" and a new window will open. You can upload Proof of Delivery and click on "Confirm Delivery". The Delivery Status will change to "Tickets Sent".

c. Paper Tickets:

• To confirm delivery of paper tickets, click on "Send Tickets" and a new window will open. If the tickets were shipped through a courier, fill in the Tracking Information. If the delivery happened through personal pick-up, you can attach Proof of Delivery. Your buyer will also be able to track it and confirm delivery on their side.

Once the order is fulfilled and 5 days have passed after the event, you'll be paid out in following payout roll. If anything is unclear or you run into any issues, contact [email protected].