Frequently Asked Questions

You can edit, deactivate, or delete your listing any time before your tickets sell. Once they sell, you must fulfill the order under our Seller Policies, or you'll be charged the cost of the buyer's replacement tickets or refund.

Deactivate vs. delete

Deactivating removes your listing from the marketplace, so buyers can no longer purchase those tickets. The listing stays in your account if you want to activate it again later.

Deleting removes the listing from Seatpin permanently.

If you listed tickets on Seatpin and want to use them yourself instead, delete the listing. The listing need to be deleted before they'll work on your device.

To deactivate, delete, or activate a listing:

1. Go to Listings and find the listing.
2. Select "See actions".
3. Select "Deactivate", "Delete", or "Activate".

To activate a deactivated listing:

1. Go to Listings.
2. Filter by "Status" and select "Deactivated" to find the listing.
3. In the listing details, select "See actions", then "Activate".

Frequently asked questions

How do I know if I'm listing and selling my tickets correctly?

See how to sell tickets on Seatpin for an overview of reselling your tickets.

Why can't I see my listing on Seatpin?

If you listed your tickets on Seatpin but can't find it, check your listing status on your profile.

What should I do if I sold my tickets on Seatpin but no longer have the tickets?

Tell Seatpin Support Team as soon as possible so we can find replacement tickets for your buyer. You'll be charged for the cost of the replacement tickets or refund.

Can I list the tickets I'm selling on Seatpin on other ticket-selling marketplaces?

We recommend listing tickets on only one site to avoid double sales. If you do list them elsewhere, monitor your listings carefully so you can delete the duplicate listing right away if your tickets sell.