Frequently Asked Questions

The PinSafe Guarantee covers eligible ticket purchases and sales made on Seatpin.

Buy with confidence:

• Receive valid tickets for any event, or get your money back
• If there's a problem with your order, we'll do our best to find replacement tickets
• If your event is canceled and not rescheduled, you'll receive full refund

Sell safely and securely:

• Listing your tickets is free
• You set the price, and you can change it any time before your tickets sell
• Delivery is fast and hassle-free, and payment is sent on time
• We'll handle communication with buyers

Only tickets bought and sold on Seatpin sites or in Seatpin mobile apps are covered by the PinSafe Guarantee.