Frequently Asked Questions

This can happen with competitions that allow electronic and mobile ticket issuing. Your seller can only send the ticket format they receive, so your tickets may arrive in a different way than originally expected.

Depending on what the seller gets, they can either:

• upload the tickets or send them by email as PDF files
• transfer the tickets through the Official Mobile Ticket App

For both options, the seller will need the ticket holders' email addresses, first and last names, and any additional event-specific ticket holder details.

If the ticket type changes from what was originally advertised, stay in touch with your seller and Seatpin so you can receive your tickets correctly. Both ticket types will grant you access. The only difference is the delivery method.