Frequently Asked Questions
General and about Seatpin
Why haven't I received a delivery confirmation email?
Once your purchase is confirmed, we notify the seller right away. The seller can then start the delivery process.
The seller must deliver the tickets within the delivery period shown in the offer. If the seller already has the tickets, the latest delivery date is usually 7 days after purchase. The estimated latest delivery date is also shown in your order.
If you chose the pickup option, contact the seller to arrange the handover. You can also check the delivery status by messaging the seller through the message tool in the user section.
If you have not received your tickets by the latest delivery date shown in your order, open a claim in the "Tickets" section or contact our customer service team. If you need more information, email [email protected].
