Frequently Asked Questions

Your message was likely flagged because it included personal contact details, such as a phone number, email address, or social media handle. Sharing that information is not allowed unless it is required to deliver the tickets. This rule helps protect buyers and sellers and supports Seatpin's terms and conditions.

Please keep all order-related communication and transactions on Seatpin. If a deal moves outside the platform, buyer and seller protections no longer apply, security is reduced, and the transaction is no longer in line with our policies.

If our system detects personal contact information:

You will receive this warning message: "We regret to inform you that our system has detected the exchange of personal contact information. Such actions are in direct violation of our terms and conditions. Our customer support team will review the case promptly."

The flagged conversation will be reviewed by our customer support team.

Further action may be taken if necessary.

Depending on the seriousness of the violation, our customer support team may:

• Issue a formal warning.
• Restrict access to certain platform features.
• Temporarily or permanently suspend your account.

To keep your messages within the rules:

• Do not share phone numbers, email addresses, or social media handles unless they are needed for ticket delivery.
• Keep all order discussions and transactions on the platform.
• Use the messaging system for questions or clarifications about your order.

Keeping buyer-seller conversations on Seatpin helps with:

• Transparency, because it makes it easier to collect evidence if a claim needs to be reviewed.
• Security, because it protects both buyers and sellers from misuse.
• Fairness, because it prevents off-platform transactions and helps safeguard everyone involved.

Following these guidelines helps keep Seatpin a safe and trustworthy marketplace for everyone.