Frequently Asked Questions

You'll receive two emails when your tickets are ready. One will come from Seatpin with instructions, and the other will come from the original ticket vendor with the ticket transfer.

Check your order and locate the transfer email

1. Confirm your tickets are ready. Go to your order details. If your order says "Tickets sent," you need to find the transfer email and accept your tickets. If your order says "Tickets delivery pending," you'll receive them by the estimated ticket arrival date.
2. Find the transfer email. Seatpin will send you instructions for accessing your tickets after they have been transferred. Then look for the second email from the original ticket vendor, such as Ticketmaster, the team, AXS, etc., to accept the ticket transfer. If you can't find it, search your inbox for keywords related to your order.

Can't find the email? Request a retransfer

You can ask the seller to send the tickets to a different email address. Go to your order details and select "Try requesting retransfer from seller." Enter your email address, agree to the terms, and submit. We'll ask your seller to send the tickets to the updated email.