Frequently Asked Questions

If you can't access your account on the ticket management platform, or you keep seeing an error, try these steps:

1. Change your internet connection. Try mobile data instead of WiFi.
2. Clear your browsing history and cookies, then close all open tabs.
3. Try a different browser, such as Chrome, Firefox, or Opera, or open the site in incognito or private mode.
4. Use a different device, like a phone, computer, or tablet.
5. Turn off browser extensions or any automatic translator.
6. Disable any VPN you're using.
7. Check that you're using the correct email address linked to your account.

If the issue still isn't fixed, contact our technical support team.