Frequently Asked Questions

This article covers how to open AXS tickets you bought on Seatpin. If you sold AXS tickets, check the delivery steps in Send mobile transfer or AXS transfer tickets.

Access your tickets

Seatpin will email you when your tickets are ready. You'll then get a second email from AXS with a link to create an account or log in and view your tickets.

Send tickets to friends

After you start a transfer, your recipient will get an email asking them to log in or create an AXS account to view the tickets.

1. In your AXS account, select the ticket icon or "My Tickets."
2. Choose the tickets you want to send and select "Transfer."
3. Enter the recipient's name and email address.
4. Select "Continue," then "Confirm Transfer" to send the tickets.

AXS troubleshooting

You didn't receive the AXS email saying your tickets are ready.

Usually, the email is in your spam or junk folder, or the tickets were sent to an AXS account linked to a different email address. Check your Seatpin order details to see where the tickets were sent:

1. Find your order and select "Get tickets."
2. Review the details to confirm which email address was used.
3. Download the AXS app and sign in, or create an account, with that email address.
4. In the AXS app, tap the ticket icon in the bottom menu to view your tickets.

You're signed in to the AXS app, but your tickets aren't there.

This can happen if the tickets were sent to an AXS account tied to another email address, or if the email address was entered with a typo.

1. Find your order and select "Get tickets."
2. Review the details to confirm where the tickets were sent.
3. If the email address is misspelled, select "Try requesting retransfer from seller" and enter your email address.
4. Agree to the acknowledgements and submit the request.

We'll ask your seller to retransfer the tickets to that email address. If you don't see this option, please contact us for help.