Frequently Asked Questions
Receiving tickets
My event is today and I still don't have my tickets
This can happen. Some teams, venues, or artists delay ticket delivery to the original buyer, and in some cases tickets are not issued until 24 hours before the event. Your order confirmation email includes the expected delivery date for your tickets. If that date has passed and you still haven't received them, please contact our customer care team for more help. If you are unable to receive your tickets, you are protected by the PinSafe Guarantee.
