Frequently Asked Questions
Receiving tickets
I’m not receiving the SMS code to verify my account
If the ticket platform needs SMS verification before you can access your tickets and the code doesn't arrive, try these steps:
- Check that your phone number is entered in the correct format, including the country code.
- Try a different mobile phone that uses another telecom provider.
- Open the platform in incognito mode.
- On the verification screen, choose "Resend code".
- If you use iOS, go to Settings > Messages and turn off "Filter Unknown Senders".
- If you use Android, check your spam or blocked messages folder.
- If you're using an eSIM, temporarily turn it off and activate the SIM for your country of origin while connected to WiFi.
If the issue continues, contact us and we'll help.
