Frequently Asked Questions

E-Tickets are PDF files in your Seatpin account. When your tickets are ready, you can download them to your phone. E-Tickets are different from mobile tickets and mobile transfer tickets. Those ticket types may use rotating (live) barcodes, so they can't be downloaded or saved as screenshots.

To access your E-Tickets:

1. Open the Seatpin app or mobile site.
2. Go to Orders.
3. Under your order, select "Get tickets" to download and save your tickets to your phone.

Can I print my E-Ticket?

Most venues will scan E-Tickets from a phone or a printed copy. If you print your tickets, make sure the barcode or QR code is clear. You can reprint your E-Ticket from Orders if needed. Only the first ticket scanned at the gate will allow entry.

How do I know if I have E-Tickets or another ticket type?

Log in to your Seatpin account to check your order's ticket type.

Registered buyers: Go to Orders.

Guest buyers: Log in with your email address, phone number, and order id code.

Find your order. Your ticket type appears below the "Ticket Format."