Frequently Asked Questions

Mobile transfer tickets are accepted through the external account the seller used, such as Ticketmaster, AXS, or DICE, using your email address or phone number.

Ticketmaster and AXS tickets: You'll receive an email to accept the ticket transfer, and you'll need to log in to that external account to view and access the tickets. DICE tickets: You need to accept the seller's follow request in the DICE app, then the seller will use your phone number to send your tickets.

Top troubleshooting tip: Log out of your Ticketmaster or AXS account before you accept the ticket transfer, so you're directed to the account associated with your tickets.

Find your tickets: Go to your order and select "Get Tickets" to see where your mobile transfer tickets were sent.

Ticketmaster tickets:

Seatpin will email you when your tickets are ready. The email will either include an "Accept Tickets" button or tell you to look for another email.

If the email has an "Accept Tickets" button:

1. Click it.
2. Follow the steps to create an account to access your tickets.

If the email says to look for another email:

1. Check your inbox for an email from Ticketmaster.
2. In that email, select "Accept Tickets" or follow the instructions provided.
3. If you don't see the email, search your inbox for details related to your order.
4. Check your spam or junk folder.

AXS tickets:

Tickets are automatically added to an AXS account under the email address you provided at checkout. Log in to the AXS app using that email address. Select the ticket icon on the bottom menu, then your event.

DICE tickets:

To receive the tickets, you need to have created a DICE account and accepted the seller's follow request. Your tickets will be ready to view within 2 hours of the event's start time. Log in to the DICE app using your phone number. Select the ticket icon, then your event. Select "Activate QR Code".

Ticketmaster troubleshooting:

You receive the error message "Transfer offer cancelled": Your transfer probably expired. Send your seller a retransfer request. Your tickets were claimed, but you can't find them: This can happen when you have multiple Ticketmaster accounts connected to different email addresses. You receive the error message "Oops something went wrong": The transfer may still be processing. Try again after about 15 minutes. You receive the message "Your tickets have already been claimed": You claimed your tickets using a different Ticketmaster account than you're logged in to.

AXS troubleshooting:

You didn't get the email from AXS: The email went to your spam or junk folder, or your tickets were sent to an AXS account connected to an alternate email address. You don't see your tickets in the AXS app: Your tickets were sent to an AXS account connected to an alternate email address, or the email address was misspelled.

DICE troubleshooting:

You don't see your tickets in your DICE account: DICE tickets are visible within the DICE app 2 hours before the event. Once they're activated, you can't transfer your tickets to anyone else.