Frequently Asked Questions
Receiving tickets
When should I expect to receive my tickets?
You can check your estimated ticket arrival date in two places: your order confirmation email, or My Tickets. We don't control when event organizers release tickets, so we can't speed up delivery. Your tickets are covered by our PinSafe Guarantee.
If the estimated ticket arrival date hasn't passed yet, you don't need to contact us.
Can I cancel my order and get a refund?
Once the sale is complete, you can't change or cancel your order. If your plans changed, you can easily resell your tickets on Seatpin or give them to a friend.
