Frequently Asked Questions

Delivery deadlines depend on the ticket type, delivery method, and whether the seller already has the tickets.

E-Ticket latest delivery deadlines

E-Ticket in Possession (Uploaded)

• If the ticket is already uploaded, our system sends the link to the buyer immediately, so delivery is immediate.

E-Ticket in Possession (Not Uploaded)

• If the ticket sells 3 days or more before the event, it must be delivered within 3 days of the sale, and no later than 2 days before the event.
• If the ticket sells 1-2 days before the event, it must be delivered within 24 hours of the sale, and no later than 3 hours before the event.
• If the ticket sells less than 24 hours before the event, it must be delivered no later than 3 hours before the event.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

E-Ticket not in Possession

• If the ticket sells 3 days or more before the event, the latest delivery date is the earlier of 3 days after the in-hand date or 2 days before the event. In all cases, delivery must be at least 2 days before the event.
• If the ticket sells 1-2 days before the event, it must be delivered within 24 hours of the sale, and no later than 3 hours before the event.
• If the ticket sells less than 24 hours before the event, it must be delivered within 3 hours of the sale.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

For events where tickets are released very close to the event date, sellers can select an in-hand date on the same day as the event:

• If the ticket sells 24 hours or more before the event, it must be delivered no later than 3 hours before the event.
• If the ticket sells 23 hours or less before the event, it must be delivered within 3 hours of the sale.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

M-Ticket latest delivery deadlines

M-Ticket in Possession

• If the ticket sells 3 days or more before the event, it must be delivered within 3 days of the sale, and no later than 2 days before the event.
• If the ticket sells 1-2 days before the event, it must be delivered within 24 hours of the sale, and no later than 3 hours before the event.
• If the ticket sells less than 24 hours before the event, it must be delivered no later than 3 hours before the event.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

M-Ticket not in Possession

• If the ticket sells 3 days or more before the event, the latest delivery date is the earlier of 3 days after the in-hand date or 2 days before the event. In all cases, delivery must be at least 2 days before the event.
• If the ticket sells 1-2 days before the event, it must be delivered within 24 hours of the sale, and no later than 3 hours before the event.
• If the ticket sells less than 24 hours before the event, it must be delivered no later than 3 hours before the event.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

For events where tickets are released very close to the event date, sellers can select an in-hand date on the same day as the event:

• If the ticket sells 6 hours or more before the event, it must be delivered no later than 3 hours before the event.
• If the ticket sells less than 6 hours before the event, it must be delivered within 30 minutes of the sale.

Paper ticket latest delivery deadlines

Paper ticket in Possession (International Courier)

• The latest shipment time is 5 days after the sale, and in any case no later than 7 days before the event.
• International courier is disabled as a delivery option 12 days before the event.

Paper ticket not in Possession (International Courier)

• The latest shipment time is the earlier of 7 days before the event or 5 days after the in-hand date. In all cases, delivery must be at least 7 days before the event.
• International courier is disabled as a delivery option 12 days before the event.

Paper ticket in Possession (National Courier)

• The latest shipment time is 3 days after the sale, and in any case at least 3 days before the event.
• National courier is disabled as a delivery option 4 days before the event.

Paper ticket not in Possession (National Courier)

• The latest shipment time is the earlier of 3 days before the event or 3 days after the in-hand date. In all cases, delivery must be at least 3 days before the event.
• National courier is disabled as a delivery option 4 days before the event.

Paper ticket for Local Delivery

• The latest delivery time is 24:00 on the day of the event (local time), or a minimum of 9 hours before the event.
• Local Delivery is disabled at 15:00 on the day before the event (local time).

Paper ticket for Pick Up

• If the ticket sells more than 4 hours before the event, the latest delivery time is 2 hours before the event.
• If the ticket sells less than 4 hours before the event, the latest delivery time is 1 hour before the event.
• If the ticket sells less than 1.5 hours before the event, the latest delivery time is 30 minutes after the sale.

Note: For listings with an express delivery option, the latest delivery or shipment deadline is based on the option selected by the seller. For listings where the seller does not yet have the tickets, Seatpin can set or update the in-hand date for an order or listing to a specific date based on publicly available information from the organizer and/or other reputable sources. This will change the latest delivery time under the rules above. Sellers can still make limited changes for active listings only: they can change the in-hand date, but it must be set to a day before Seatpin's specified in-hand date. If the in-hand date is shown as a range, sellers can choose any date within that range.