Frequently Asked Questions

For mobile transfer and AXS sales, send the tickets through the ticket website or app where you bought them, such as Ticketmaster or AXS. We'll process your payment within 8 business days after the event.

Mobile transfer and AXS ticket delivery instructions

Step 1: Find the buyer's ticket transfer details.

1. Go to Sales.
2. Under the sale, select "Click to view Buyer Info."
3. Select "Copy email."

Step 2: Transfer the tickets.

1. Log in to the original ticket vendor account where you bought the tickets, such as Ticketmaster or AXS.
2. Open your order. You'll usually find it under "My Events" or "My Tickets."
3. Select "Transfer" and choose the seats that match your Seatpin sale.
4. Enter the buyer's information from your Seatpin sale details and complete the transfer.
5. Take a screenshot of the completed transfer details. This is your proof of transfer.

Step 3: Confirm and upload proof of transfer.

We recommend uploading proof of transfer in advance. If there's an issue with the tickets, proof of transfer may be required for payment.

3.1 Return to your Seatpin Sales.

3.2 Under the sale, select See actions, then "Confirm transfer."

3.3 Select the "Event Organizer Name," choose the ticket service you used to transfer the tickets, agree to the acknowledgements, and submit.

3.4 Select See actions, then "Upload Proof of Transfer" to upload your screenshot.

You're done. We'll process your payment within 8 business days after the event.

Retransfer requests

If the buyer can't access the tickets, or they misspelled their email address, you may get an email asking you to recall and retransfer the tickets.

1. Log in to the original ticket vendor account where you bought the tickets, such as Ticketmaster or AXS.
2. Open your order. You'll usually find it under "My Events" or "My Tickets."
3. Cancel, revoke, or recall the transfer.
4. Retransfer the tickets using the new email address in the email we sent you.
5. Take a screenshot that shows the transfer was started and includes the transfer details. This is your proof of transfer.
6. Return to your Seatpin sale details to confirm the transfer and upload your proof.

Common ticket delivery and retransfer questions

The event is soon, and the buyer hasn't accepted the ticket transfer.

Many buyers access their tickets at the last minute, so don't cancel the transfer. If the buyer entered the wrong email address or the transfer expires, you'll receive a retransfer request to resend the tickets.

You need to upload proof of transfer but aren't sure what that looks like.

Your proof should show that the tickets were transferred to the buyer's email address from your sale details. Accepted proof of transfer includes:

• A screenshot of the email confirmation you received from the external account.
• A screenshot of your external account showing the tickets were transferred.

You don't see a transfer option in the external account.

Some event organizers only allow ticket transfers closer to the event date. Contact the ticket vendor you bought the tickets from for details.

You received a retransfer request, but you don't see a retransfer option on the original ticket vendor's site.

Some vendors don't allow ticket transfers on a computer. Try the mobile website or app. You may also need to contact the ticket vendor for troubleshooting.

If you need more support from Seatpin, please upload the proof of transfer using Step 3.4 above before you reach out. Our team can help faster when we have that documentation.