Frequently Asked Questions

Every order on Seatpin is covered by our PinSafe Guarantee. If there's a problem with your original tickets, including parking passes, we'll try to provide replacement tickets at no extra cost. If you don't want the replacement tickets we offer, or if no replacements are available, you'll get a full refund. We'll reimburse you within 5 business days.

How replacement tickets are chosen

We choose replacement tickets based on your original purchase price, seat location, and real-time availability. The new seats might be an upgrade, close to your original seats, or in a similar area in a different section of the venue. If your original order had seats together, we'll only offer replacement seats together.

If you don't want the tickets offered, you can keep checking replacement options until 1 hour before the event. If you haven't made a selection by then, we'll automatically refund your order. Replacement tickets are active listings on Seatpin, so we can't hold them while you decide.