Frequently Asked Questions
Orders and refunds
Why did my order information change?
If your Seatpin order details have changed, it usually means there has been a ticket update or a delay. Sellers do not always receive their tickets on the date they expected, or in the delivery format they planned to use. Teams, venues, and ticket companies sometimes release tickets later than the original date because of security updates, artist requirements, or technology changes. Your purchase on Seatpin is still covered by the PinSafe Guarantee.
