Frequently Asked Questions
Orders and refunds
Can I cancel or change my order?
No. All Seatpin sales are final. Once your purchase is complete, you can't change, cancel, or return the order. This includes cases where you can no longer attend, bought tickets for the wrong event, bought too many tickets, found cheaper tickets elsewhere, or want to swap them for a different day or event.
Resell your tickets on Seatpin fee-free
If you no longer want the tickets you bought, you can resell them on Seatpin with no fees, even if you haven't received the tickets yet.
- Log in to your account.
- Find your order.
- Under the order details, select "Resale tickets."
- Set your price per ticket.
- Add a default payment method to your account using bank details page.
- Review and list.
- Verify your listing details and select "Listings."
Frequently asked questions
Can I exchange my tickets for a different day/event?
No. If you need different tickets, we suggest reselling the tickets you have and buying the correct ones.
Do I have another option besides reselling my tickets?
If you don't want to resell your tickets, you may be able to give them to a friend or family member.
Why are Seatpin tickets non-refundable?
Seatpin is a marketplace for fans to buy and resell tickets. When you place an order, you're buying from a seller, and both sides are expected to complete the transaction.
