Frequently Asked Questions
Orders and refunds
When will my tickets arrive?
You can check your estimated ticket arrival date in two places:
- Your order confirmation email
- My Tickets page
We don't control when event organizers release tickets, so we can't speed up delivery. Your tickets are covered by our PinSafe Guarantee.
If the estimated ticket arrival date hasn't passed, you don't need to contact us.
Frequently asked questions:
I received an email saying my mobile transfer tickets are ready. How do I accept them?
see instructions that are sent to your email or check your profile page on the tickets section. you will find the instruction for accepting them
My event is today and I still don't have my tickets. What should I do?
Sellers are required to provide your tickets before the event begins. Seatpin operations team monitors carefully every transaction.
Can I cancel my order and get a refund?
You can't change or cancel any order after the sale is complete. If your plans change, you can easily resell your tickets on Seatpin or gift them to a friend.
