Frequently Asked Questions

We'll email you if the event organizer announces a major event change that affects your ticket purchase or sale.

Postponed or rescheduled events

Buyers: Your tickets stay valid for the new date. If you can't attend, you can resell your tickets. Seatpin doesn't provide refunds for rescheduled events.

Sellers: You need to deliver the tickets to the buyer before the updated ticket delivery deadline. Your payment will be processed 5-8 business days after the rescheduled event date.

Canceled events

Buyers: We'll issue the refund to your original payment method within 10 business days. If you bought physical tickets, please keep the tickets for 30 days.

Sellers: When an event is canceled, Seatpin does not pay you for the sale. If you haven't delivered the tickets already, you don't need to deliver them to the buyer. Your original ticket provider is responsible for refunding costs.

How to check your event status

Log in to your Seatpin account.

Registered users: Go to Orders or Sales.

Guest buyers: Log in with your email address, phone number, and order id code.

Your event status appears under your order or sale.