Frequently Asked Questions
Orders and refunds
How can I tell if my order went through?
You can check in three places:
- Check your email for messages from us. If your order went through, or if it was unsuccessful, you'll get an email with the details.
- Check your bank statement for a charge from Seatpin.
- Sign in to your Seatpin account and go to Tickets to view your orders.
If you can't find your order, one of these may be the reason:
- Your payment was unsuccessful. You'll get an email if the payment didn't go through. This usually happens because there weren't enough funds, or your bank or credit rejected the purchase.
- You're signed in to the wrong Seatpin account, or you're checking the wrong email account.
- You misspelled your email address at checkout. If you still can't find your order but you do see a charge on your bank statement, please contact customer support.
