Frequently Asked Questions

Seatpin charges fees when fans buy and sell tickets. Our fees are competitive with other ticket resale marketplaces, and they help us provide a secure ticket resale experience.

Buyer fees

Buyer fees don't have a fixed percentage. They can change based on ticket price, time to event, updated event information, and supply and demand. The only fees you pay at checkout are the service fee and fulfillment fee.

You can view buyer fees here:

Before checkout: On the event page, select "Filters." Under "Price Display Options," turn on "Include estimated fees" to see the total price with estimated fees.

During checkout: On the "Review and buy" page, look under "Your order summary" to see the full ticket cost, including fees.

After checkout: Go to My Tickets, then Orders. Under the order total, select "View order receipt" to see the fees at the bottom.

These fees help us offer our PinSafe Guarantee. In the rare case there's an issue with your order, we'll make it right with comparable or better tickets or your money back.

Seller fees

Seller fees also don't have a fixed percentage. They can change based on ticket price, time to event, updated event information, and supply and demand. Listing tickets on Seatpin is free. If your tickets sell, we collect a sell fee.

To check your sell fee:

When listing tickets: On the "Set Your Price" page, under "Enter your price to continue," you'll see the payout you'll get if your tickets sell. Select the question mark under your payout to view a breakdown, including the sell fee.

When managing listings: In your listing details, under "Price per ticket," you'll see the payout you get if a ticket sells, with the sell fee subtracted.

After your tickets sell: In your sale details, under "Price per ticket," you'll see your total payout with the sell fee subtracted.

If you deliver your tickets on time and as promised, the sell fee is the only fee you pay to sell tickets. If you don't meet your seller responsibilities under our Global User Agreement and Seller Policies, you'll be charged whichever is greater: 100% of the price of the tickets sold, or the full amount incurred by us to remedy the issue for the buyer.