Frequently Asked Questions
Safety and guarantees
When am I eligible for a refund?
Your refund eligibility depends on the PinSafe® protection option you chose at checkout.
Buyers are always eligible for a full 100% refund in these cases:
- The tickets have not been delivered before the event starts.
- The tickets delivered worse than the ones you have ordered.
- The event has been permanently cancelled.
We also work to reduce the risk of these issues by screening and validating all sellers on the Seatpin Platform.
