Frequently Asked Questions

The name printed on the ticket is usually the name of the original buyer. It's common for one person to buy several tickets for themselves, friends, a boyfriend, a girlfriend, or family, so all of those tickets may show the buyer's name even though other people will use them. The barcode is what matters most, and each ticket has its own unique barcode.

The rules for transferring personalized tickets can vary by event and by the source of the original recipient of the tickets. All sellers on Seatpin must follow the rules for their event and report any required name changes to the organizer for personalized tickets.

Buyers are protected by the PinSafe guarantee if there is an issue with event access. For this, we need proof from the venue that entry was denied.