Frequently Asked Questions

We can't change the payment method for sales that are already processing.

You can add the wrong email address to your PayPal account, which is the fastest way to get paid:

1. Log in to your PayPal account.
2. Select the gear icon.
3. Under "Email," select the "+" sign.
4. Add the email address, then select "Add email."

For payments that haven't started processing, update your PayPal email address in your Seatpin account and tell us. This can add 3-5 business days:

1. Select Settings (on the Seatpin app, tap the first drop-down menu to see it).
2. The "Payment" tab opens automatically.
3. Under "Payment options for selling tickets," select "Add New Payment Method" then "PayPal".
4. Follow the steps to link your account with Seatpin.

For future payments, update your PayPal email address in your Seatpin account:

1. Select Settings (on the Seatpin app, tap the first drop-down menu to see it).
2. The "Payment" tab opens automatically.
3. Under "Payment options for selling tickets," select "Add New Payment Method" then "PayPal".
4. Follow the steps to link your account with Seatpin.
5. When asked if you want this to be your default payment, select "Yes".