Frequently Asked Questions
Seller payments
What should I do if my Seatpin payment is unclaimed?
If we emailed you to say your payment is unclaimed, what you need to do depends on the payment method.
PayPal: Your funds are waiting to be claimed. If you don't already have a PayPal account, create one using the same email address the funds were sent to.
Direct deposit: You'll need to wait 30 days for the funds to be released and returned to Seatpin before we can send them again. While you wait, update your default payment method in your Seatpin account. After the 30 days, we'll issue the funds to that account, which can take up to 13 more days:
- Go to Settings (on the Seatpin app, tap the first drop-down menu to see it).
- The "Payment" tab is automatically open.
- Under "Payment options for selling tickets," select "Add New Payment Method".
- Choose "Bank transfer," and follow the steps to link your bank account.
