Frequently Asked Questions

Most payouts for sold tickets are sent within 8 business days after the event. This timing lets us confirm there were no issues with your tickets and includes processing time, but it does not include local bank holidays.

As part of our seller verification process, sellers may be asked to complete identity verification before a payout can be released. This may include document verification and a live photo check to confirm the identity of the person receiving the payout.

If it's been 8 business days after the event and you still haven't been paid

1. Check your payment status. Go to Payments and find your sale. Review your expected payout date.
2. If you don't see your payout, make sure you've set up a preferred payout method. In your Settings, under Payout options, confirm the payout method is correct. If you don't have a payout option, select Add new payout option and link to PayPal or your bank account.

If you sold a mobile transfer ticket and haven't been paid

We may need proof of transfer before we can process your payout. Check your inbox for an email from Seatpin asking for proof of transfer. Accepted proof of transfer includes a screenshot of the email confirmation you received from the external account, or a screenshot of your external account showing the tickets were transferred.

If you're a United States based seller and haven't provided a TIN (Taxpayer Identification Info) as requested

As of January 1, 2025, all U.S. sellers must provide a TIN to receive payment. See Overview of 1099-K Regulations.

Payout troubleshooting

If you received a notification that your payment failed

Your payment may have failed because your banking details are incorrect. Go to your Settings. Under Payout options, confirm your bank transfer details. Make sure your account accepts the currency your tickets are listed in. Your payment will be in this currency.

If your bank transfer payout is unclaimed

Your payout can be reissued once the funds are returned to Seatpin in 30 days. Update your default payout method to avoid future delays.

1. Go to your Settings.
2. Under Payout options, select Add New Payment Method.
3. Choose "Bank transfer" and connect to your bank account.

After 30 days, we'll issue your payout to this account within 13 days.

PayPal troubleshooting

If you received a notification that your payment failed

The PayPal email address in your Seatpin settings may be wrong.

1. Go to your Settings.
2. Under Payout options, confirm the email address is associated with PayPal.
3. If the email address is wrong: Select Add new payout option and link your PayPal account. When asked to set this payout method as your default, choose "Yes."
4. If the email address is correct: Log into PayPal to check your account settings and make sure you've verified your account with PayPal. If the payment is "on hold," contact PayPal to release the payment.

If your PayPal payout is unclaimed

Payouts are usually unclaimed when you don't have a PayPal account linked to the email address in your payout settings. Unclaimed funds should be claimed in PayPal within 30 days.

1. Go to your Settings.
2. Under Payout options, review the email address set to receive PayPal payouts.
3. If you haven't, create a PayPal account using that email address.
4. Confirm your email address to claim your funds. Visit PayPal for instructions.